Insights for the Insurance Professional
Learn the key solutions to help minimize Corporate Risk of Executive talent.
Learn how to improve your client experience and get policies signed faster.
Ignoring office morale problems can undercut culture and performance
If your agency isn't healthy, call an agency management consultant.
Product knowledge, IT and service to clients are essential components
Five ways to get your employees excited about their jobs
Customer surveys provide a benchmark for agency performance
Four simple rules can keep you on track for good client communication
It’s just as important to effectively communicate with carriers and colleagues
Keep communication flowing with new client letters and newsletters
More tips on clearly communicating with your clients
Learn how to effectively use the power of communication
Continuing our discussion of how to apply a disciplined process to handling financial matters, we now turn from credit policy to the other four areas...
Strict processes for claims and accounting improve agency performance
Streamline your agency's non-insurance workflows
Streamline your agency’s non-insurance workflows
Philip Lieberman writes how to avoid trouble with endorsements, certificates and audits.
Client service pushes agency renewal functions
Philip Lieberman writes about how to improve processing business in the insurance industry.
Let's start with processes or how things are done internally. A well-run office needs disciplined but workable procedures.
There's an old joke that applies to our business: "If you fall off a 40-story building, 35 stories down everything's fine!"
Waves of DDoS attacks shut down swatches of the internet on Friday, prompting the need for the insurance industry to issue standard cyber liability coverage forms.
Honda said a Takata air bag inflator ruptured in a Civic compact car on Sept. 30 and killed a driver in California, at least the 17th Takata-related fatality in the U.S., Malaysia and India.