Jamie Gladman

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  Opinion: Aiming for Claims Adjusting Excellence

  By Jamie Gladman  |  February 3, 2012

  A better bedside manner will help claims adjusters better serve policyholders.

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  Opinion: Improving Claims Processes, Adding Revenue

  By Jamie Gladman  |  January 10, 2012

  Claims are typically viewed as an expenditure, outflow, and a deficit. They are a point of contention that can often result in conflict with a loyal customer. In many respects, claims are where the battle for retention is won or lost.

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  Innovating the Contents Claims Process

  By Jamie Gladman  |  August 29, 2011

  Creating customer loyalty with personal property insurance policyholders is no small task. However, it can be done if you are willing to think big.