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Measuring physical damage performance matures as widespread data becomes more available.
Misunderstood metrics and appraisers trying to ‘game’ the system can obscure physical damage estimating performance.
Some key claims tasks are ripe for outsourcing, including mobile auto repair services, in order to reduce costs and increase customer satisfaction.
Vehicles flooded during Sandy could resurface in the used car market. Read about "title washing" here.
An estimated 80,000 to 100,000 vehicles from Sandy-affected states will be declared total losses. There's also a chance many of these will resurface in the...
A combination of telematics, EDRs and black box technologies will continue to impact both claims frequency and severity in different ways.
While attending a recent car show, I came across a reproduction window sticker displayed in a mint-condition 1966 Mercury Marauder.
A combination of telematics, EDRs and black box technologies will continue to impact both claims frequency and severity in different ways. Mitchell's Greg Horn explains.
Insurers need to be fully aware of the processes direct repair shops have in place for communicating with vehicle owners.
Improved vehicle design has certainly had some impact on the reduction of accidents, but the decreased number of accidents reported to police agencies is more...
The Obama administration wants to raise the Corporate Average Fuel Economy standard to 54.5 mpg by 2025--but how will that affect consumers?
The cutthroat horsepower race between vehicles on U.S. roads will have a far-reaching effect on the insurance industry.
The vehicles we drive today have become amazingly more complex over the last decade—and total-loss regulations need to catch up.
There's a large focus today on using event data recorder and onboard diagnostic port devices to gather driving-habit data to more accurately underwrite risk.
Advances in crash-avoidance systems have hit a fevered pace over the last few years, including vehicle-stability controls and back-up cameras—but will the technology eliminate auto...
A recent trend in car buying may spell an increase in total-loss rates.
In the world of auto physical damage claims, we need to focus our attention on some less obvious areas that will be influenced by spiking...
With four cylinders now capable of better acceleration than some muscle cars of the 1960s, the time has come to re-evaluate underwriting methods.
The turbo charger, once the “red flag” for insurance underwriters because of its appeal to fast drivers, has now become more mainstream.
A power outage at Delta’s Atlanta base beginning at 2:38 a.m. local time interrupted computer operations, according to the airline.
Waves of DDoS attacks shut down swatches of the internet on Friday, prompting the need for the insurance industry to issue standard cyber liability coverage forms.