News & Analysis

Core Processing

Gimme more: Tech tools to help agents work with their customers anytime, anyplace

It's no longer sufficient to say you have office hours from 8:30 a.m. to 5 p.m.

Analytics & Data

Managing claims legal expenses

There has been a 5-15% increase in overall legal expenses for insurers. Here’s how some companies are managing those costs.

Tech Management

The Internet of Things: What the heck is a thing?

There has been a recent spate of articles in various publications about the “Internet of Things” or IoT. At first...

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