Tech Decisions June 2012
Cover Story
Bench Strength: Core Systems Replacement Needs Good Hands
Grading the skills of the IT staff is one of several steps insurance carriers need to take before moving into the brave new world of core systems replacement.
Features
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Big Data is Blowing Up
The abundance of data—big data—means insurers are going to have to find a way to store all this unstructured data if they hope to garner any business intelligence from it all.
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The Road Less Traveled
Insurance carriers looking to transform the operation of their claims department need to take four important steps.
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Finding Profits
Insurers solving the p&c industry’s return on equity challenge through claims management.
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Picking up the Pieces
Claims executives take pride in helping customers put their lives and property back together. The availability of technology is making life easier for everyone involved in the claims processes.
News
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Claims Technology Steps Out of the Shadows
Not only can modern claims technology boost the bottom line through operational efficiency, but it can also have a positive impact on the top line through improved service and increased customer satisfaction that drives retention and sales.
Departments
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State Farm Overhauls Mobile Website
State Farm has redesigned the mobile experience for users of the carrier’s mobile website, m.statefarm.com.
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Making it Personal
Personal lines insurers balance channel activity and technology to attract and retain customers.
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Building Them Like They Used To
IT leaders discuss whether modern core solutions will have the same longevity legacy systems have offered.
Business Solutions
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More than a Rental
Self-insured car-rental company modernizes its claims management system.
Editor's Note
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Coincidence? No Way
It may seem like a coincidence, but the fact that two of the leading technology vendors with solutions to help insurance carriers fight fraud released new versions of their solutions within days of each other last month seems more like a sign that insurers are pushing for more ways to...
Trends & Tech
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Test…or Fail
Your quality assurance team is the key to a project’s success.
Columns
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Five Years Later
Uneven progress in legacy “modernization” for insurance carriers.
Resource Library
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Events
17th Annual America’s Claims Event
When: June 19-21, 2013
Where: Austin, Texas
The ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process.
