Tech Decisions November 2009
Cover Story
IT's Place in the Enterprise: Survival of the Fittest
There's little doubt in Steve Boyd's mind that 2009 was a year that called for turning to insurance technology to help ride through the storm.
Features
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Forever Young: Keeping Legacy Systems Breathing
In the insurance business--as in any business--if you're not growing, you're dying. Growth requires "new"--new products, new markets, and new customers.
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BPM Strategy: Repeat After Me
If there has been a theme for 2009 it's been: Efficiency Rules.
Columns Editor's Note
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New Knots in the Web
A couple of months ago, I called up my phone service provider to change the billing name on the account.
Columns Inside Track
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In Fraud, It's The Devil You Know
For insurers, the current economic environment appears to have brought one thing along with it: an increase in the incidence of fraud.
Columns Stats Watch
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Underwriting Profitability: Outcome Uncertain?
At KPMG's insurance conference held in late September, attendees were surveyed on various issues facing the industry, including their views on underwriting profitability.
Departments Industry Intelligence
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Chubb Offers Paperless Solution to Agents
The Chubb Group of Insurance Com-panies has introduced a paper-free solution that changes the way independent insurance agents can access electronic versions of their commercial-lines customers' policies and related documents.
Departments Business Solutions
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Through the Years With Vendor/Partner
Utica National Insurance Group has been using Claims Workstation through four different iterations of the product and three different corporate names for the vendor--beginning with Freedom Group, then Fiserv Insurance Solutions, and now StoneRiver.
Departments Top Tech
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Scottsdale's Joe Griffith: Strategic IT Partner
Several years ago, Scottsdale Insurance Company adopted a customer-centric strategy to create loyalty among its customers and better manage market fluctuations
