Tech Decisions May 2009
Cover Story
Behind the Buzz
When it comes to its qualities as a buzz term, Software as a Service (SaaS) has a lot going for it. Unlike "SOA," there's only one way to pronounce it, and unlike "cloud," both business and IT
Features
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Is the Cure Worse Than the Illness?
For carriers and producers with a negative view of standards implementation, the answer would be yes. For companies that embrace the fact insurers and agents need better two-way communication, such
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Turn Lemons Into Lemonade
Now more than ever the relationship between insurance carriers and independent agents is being tested by a wide-ranging list of factors, but no matter how strong the relationship has been in the
Columns Editor's Note
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Hail to the Chief
President Obama last month appointed this country's first ever chief technology officer, Aneesh Chopra, whose role, in Obama's words, "will promote technological innovation to help achieve our most
Columns Inside Track
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Rules, Rules, Everywhere Rules
The chorus of the classic 1970s rock song "Signs," by the Five Man Electrical Band, lamented "signs, signs, everywhere signs, blocking out the scenery, breaking my mind." Perhaps if this song were
Columns Trends & Tech
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Build or Buy
I get to work with lots of different organizations. I help build collaboration portals, Internet portals, and knowledge management portals. I help integrate their portals with other applications so
Departments Business Solutions
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Intelligent Design
Horizon Casualty Services always is seeking innovative technologies and approaches to achieve precision in meeting client-based performance metrics and to optimize workflows, notes Ilene Wachs,
News
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KPI Dashboard Helps Travelers Identify Trends
Travelers has announced the release of the Key Performance Indicators (KPI) Dashboard, a new feature of the carrier's e-CARMA Risk Management Information System application. The KPI Dashboard allows
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Expansion Plans
Business process outsourcing continues to be a major focus of attention for insurance carriers, according to the analysts from Celent who prepared the report: "Insurance Business Process
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Systems Overhaul
As a former director of operations at CSE Insurance Group, Lee Baumgartner is well aware of the needs of the carrier's users. That knowledge has come in handy as the industry veteran coordinates his
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WHO'S USING WHAT
The National Farmers Union Mutual Insurance Society Limited (NFU Mutual) and Guidewire Software have announced NFU Mutual has selected Guidewire BillingCenter as its new billing system. Sentry
