Tech Decisions April 2009
Cover Story
Soft Landing
Some insurance agents look at doing business through a carrier Web site or portal as a giant leap of faith, but carriers are finding their partners enjoy the ease of doing business and the improved un
Features
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By Invitation Only
It would be easy to begin with a couple of scare stories about companies losing thousands of customer records to hackers, phishers stealing millions of dollars, and fraudsters making lives miserable f
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Here Comes That Rainy Day
If you made the right decisions when initially selecting your vendor/partner and kept abreast of both the market and your service-level agreements, panic may be unnecessary. Sometimes, though, it take
Columns Editor's Note
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Ed Note
If you recall the classic children's story, Pollyanna was a little girl who inevitably found the good in any situation. However, I have a feeling she'd be hard pressed to find anything to be glad
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Agents of Change
If you recall the classic children's story, Pollyanna was a little girl who inevitably found the good in any situation. However, I have a feeling she'd be hard pressed to find anything to be glad abou
Columns Trends & Tech
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A Singular Sensation
I was surprised the other day to see a news blurb that a movie based on Raymond Kurzweil's 2005 book, The Singularity is Near, was due for release this summer. I must assume the eponymous film will be
Columns Shop Talk
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More Than Just Build or Buy
Most of the articles in the "Shop Talk" series are concerned with various aspects of acquiring and implementing third-party vendor software. In other words, these articles assume the build/buy decisio
Columns Stats Watch
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Slicing a Generous Piece
On average, a consumer has approximately 5.2 insurance policies, covering life, home, auto, health, and other areas, according to Scott Mampre, a vice president of Capgemini. Since the average insuran
Departments Industry Intelligence
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Redesign at MetLife Offers More Content
MetLife, Inc., has launched its redesigned Web site (www.metlife.com), which features simpler site navigation, easier access to information, account management tools, more content, and an improved sea
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Who's Using What
The Texas Windstorm Insurance Association (TWIA), insurer of last resort for windstorm and hail coverage in the coastal counties of Texas, and Guidewire Software have announced TWIA has selected Guide
Departments Business Solutions
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Consumer Reports
Change is an everyday occurrence in the insurance industry. But it's how carriers react to change that differentiates the leaders from the also-rans. For Amica Mutual Insurance, importing third-party
Departments Top Tech
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In Line With Alignment
When Chris Spring took over as senior vice president of business operations/CIO at Meadowbrook Insurance Group five years ago, he drew upon his 30-plus years of experience to help the company align it
