Tech Decisions June 2008
Cover Story
The Suite Life
In the interest of full disclosure, I should begin this article by mentioning at one point in my career, I reported to a CEO. And I hated every minute of it. Well, not every minute--there were times wh
Features
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The Right Statement
How an insurer handles billing tells customers a lot about the company. Statements that are easy to understand can generate business, rather than confuse the customer and drive business away. Is your
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Weathering the Storm
With the economy uncertain and the soft market complicating revenue from some insurance lines, predictions for the second half of 2008 are not as sunny as insurers would like. However, as they look ah
Columns Editor's Note
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Never Assume
When hiring staff, I always consider such qualifications as job history, professional skills, interpersonal skills (the airplane test--could you sit next to this person on a plane for the next 14 hours
Columns Inside Track
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A New Age for Old Systems
The new millennium has brought new tools to the old game of legacy systems management. There also has been an increased emphasis on strategic alignment between business and technology as the metaphori
Columns Shop Talk
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PAS or Fail
The policy administration system (PAS) is the electronic heart and lungs of an insurance operation. The PAS stores information about each insured risk, generates the company's top-line revenue numbers
Columns Stats Watch
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Consumers' Choice
The life insurance products carriers are offering have been meeting the needs of the retirement community, but of greater concern to the industry is the younger generation, according to Rachel Alt-Sim
Departments Industry Intelligence
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New York Life Gets More Interactive on Internet
There probably isn't any group in the IT department that has to address the question, "What have you done for me lately?" more often than the Web designers. The life insurance carrier New York Life up
Departments Business Solutions
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Time to Decide
Reacting to things is not considered a strategic plan, and reacting is the position in which Scottsdale Insurance found itself. To become proactive, Scottsdale turned to a business intelligence tool f
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Economic Downturn Mixed News for WC Insurers; Tornadoes Could Rate Catastrophe Designation; China L
The depressed economy has good and bad news for workers' compensation insurers, said the chief executive officer of the National Council on Compensation Insurance at the group's annual seminar. The go
Departments Agent Relations
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"Pushing" the Point
The idea of real-time transactions--once known as SEMCI (single-entry, multiple-company interface)--between agents and carriers is getting plenty of publicity in insurance technology circles these days,
Departments Top Tech
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Zoom, Zoom
For two years, Lincoln Financial Group CIO Chuck Cornelio has focused on integrating and consolidating systems as part of a major acquisition. With the bulk of that work behind him, Cornelio is turnin
News
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editorial
When hiring staff, I always consider such qualifications as job history, professional skills, interpersonal skills (the airplane test--could you sit next to this person on a plane for the next 14
