Tech Decisions February 2008
Cover Story
Overstuffed
Many e-mail inboxes resemble great gastronomical delights: bulging and overstuffed. However, insurers need to treat their e-mail as if it's on a diet--cut down on a few attachments and exercise some go
Features
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Putting the Pieces In Place
The goal of claims administrators is to make the customer whole again at an appropriate price. One way to accomplish those sometimes clashing aspects of the job is by getting an early jump on them, wh
Columns Editor's Note
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A New Frontier?
I remember attending a conference session a while ago that discussed the challenges facing IT. One CIO brought up e-mail as a major issue, a thought vigorously agreed to by several attendees. However,
Columns Trends & Tech
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A Bit of a Change
Microsoft released Service Pack 1 for Windows SharePoint Services 3.0 (WSS 3.0) and Microsoft Office server systems in December 2007. At the same time, it published new guidelines for recommended hard
Columns Shop Talk
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Whatever You Do, Don't . . .
In this series, we have discussed many of the things carriers should do when undertaking the vendor selection and software acquisition of core insurance processing systems such as policy, claims, and
Columns Stats Watch
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Shared Sentiments
In what even Craig Weber felt was a surprise, the managing director of Celent's insurance practice disclosed IT spending among European insurers was greater than the amount being spent by their North
Departments Industry Intelligence
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The Hartford Joins Billing With Payroll Software
Managing workers' compensation pre-mium payments presents a challenge for small and medium-size businesses. However, The Hartford Financial Services Group now is offering a service that automates work
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Who's Using What
Bay of Quinte Mutual Insurance and insurance software developer iter8 have reached an agreement to implement iter8's commercial automation solution. Bay of Quinte Mutual is the first customer for this
Departments Business Solutions
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Behind the Scenes
Shortly after Hallmark General Agency became a subsidiary of Hallmark Financial Services in 2002, Gregg Birdsall arrived as CIO of the parent company. One of the priorities stated to him was the need
Departments Agent Relations
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Get Real
For decades, technologically sophisticated agents have been begging insurers to provide real-time capability for handling transactions between agent and carrier. Now that some insurers have been offer
Departments Top Tech
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Changing With the Times
"After several years of pain on everyone's part, IT is at the table for everything," Petersmark says. "We are viewed as a key enabler to improving business processes, optimization, and integration wit
News
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editorial
I remember attending a conference session a while ago that discussed the challenges facing IT. One CIO brought up e-mail as a major issue, a thought vigorously agreed to by several attendees.
