Tech Decisions February 2006
Cover Story
Place Your Bets
When I built a new house a few years back, I knew enough to look to the future needs of a growing family. In some cases--such as roughing in the concrete basement floor for future plumbing--I did a good
Features
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The Three-Legged Race
Achieving excellent claims service means insurance carriers have to get in sync with both the claimant and the third-party providers that deliver what all sides want--quality service for the customer a
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The Best Defense
The latest methods to help insurers detect a scam--or even prevent one from taking place--partner claims know-how with investigative expertise, human instincts with technical capabilities, data mining w
Columns Editor's Note
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Life Imitates Art?
One of my diversions is reading paperback novels--candy for the brain. Over the holidays, I picked up Total Control, by David Baldacci, which first was published almost 10 years ago. The story is predi
Columns Trends & Tech
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Out of Control
We manage huge internal networks. We provide technology services to remote facilities. We support thousands of external consumers of our products. We have Web sites, CRM systems, accounting systems, s
Columns Tech Tattler
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To Err Is Human
A recent item in the online edition of London's Daily Mail reported a stock trader in Japan had executed an erroneous trade that sent stock markets across Asia tumbling and led to his brokerage losing
Columns Stats Watch
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First Rate
Every insurance carrier has a slightly unique view of the world, according to Craig Weber, senior analyst in the insurance practice for Celent. That view often is based on the data carriers have acqui
Columns Tech Therapy
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Ask Dr. G.
Dr. Gigabyte has returned for the new year. On Dec. 31, he retreated to a safe haven deep within the Maine woods just in case the Y2K6 bug reared its ugly head. Fortunately for us, another year passed
Departments Industry Intelligence
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The Main Street America Group Expands Agents' Portal
The Main Street America Group has launched Personal Lines Quick Quote, an online quoting system that allows independent agent-customers to obtain home-owners and personal auto new-business quotes dire
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Who's Using What
The National Life Insurance Company has chosen the Retirement Road Map sales system from Impact Technologies Group, Inc., for the carrier's national field representatives, supplying them with a retire
Departments Business Solutions
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Hands Off
With the merger of three Farm Bureau insurance companies into Farm Bureau Financial Services back in 2003, the carrier's new management team believed technology would enable the organization to improv
Departments Top Tech
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The Hingham Group's Chris Hunter
When Chris Hunter joined The Hingham Group as vice president of IT four years ago, his mandate was simple: Move the carrier into the next generation of products to compete more effectively in the 21st
News
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Feb06_EdNote
One of my diversions is reading paperback novels--candy for the brain. Over the holidays, I picked up Total Control, by David Baldacci, which first was published almost 10 years ago. The story is
