National Underwriter Property & Casualty

November 5-12, 2012

Cover Story

Special Report

  • 2012 Producer Survey

    Our biennial Producer Survey, done in partnership with Flaspöhler Research Group, is a revealing picture of independent agents’ opinions of U.S. commercial carriers. The survey of 407 independent producers consisted of 35 questions about insurer utilization, performance, perceptions of insurers and related topics. A total of 74 insurers and 19...

  • Best Carriers, by key factors to producers

    A core component of the survey is the rating of carriers on the factors most important to producers. Producers were asked to rate only carriers with which they were familiar and only on factors that were important to them—therefore providing highly accurate data.

  • Best Carriers By Line Of Business

    Producers were asked to name the best carriers for the lines of business those producers write. The top carriers for each are shown below (in order) with the most-selected first.

  • Perceptual Map

    In order to easily see how every carrier is perceived relative to other carriers on multiple factors, a Perceptual Map was prepared using some of the key evaluation and selection factors.

  • Key Step to Growth: Knowing Whether Customers Will Recommend You

    In 2003, researchers everywhere were stunned by an article in the Harvard Business Review titled “The One Number You Need to Grow” by Frederick Reichheld, a director emeritus of the consulting firm Bain & Co. What Reichheld discovered in a study of more than 4,000 consumers is that a company...

Market Report

  • Surety Snapshot

    In the 1990s, Surety companies were making a lot of money thanks to a booming economy that kept contractors busy and solvent. Insurers flooded the Surety marketplace to take advantage, prices dropped, and excess capacity built up. Predictably, when the recession of the early 2000s hit, contractor defaults led to...

  • Mounting Losses

    Despite careful underwriting, economic pressure on contractors is leading to mounting losses. According to the Surety and Fidelity Association of America (SFAA), Surety losses have more than doubled this year compared to the previous year, increasing from $300 million in the second quarter of 2011 to $618 million in the...

  • TRIA Renewal: No Guarantee

    Working with the new Congress on a renewal of the Terrorism Risk Insurance Act (TRIA) is one of the primary lobbying goals of the P&C industry in 2013.


  • Sandy: The Debate Over ‘Hurricane Deductibles’ Begins

    Homeowners in Rhode Island, New York, New Jersey, Connecticut, Pennsylvania, Maryland, Delaware, Massachusetts and the District of Columbia won’t have to pay “hurricane deductibles” on insurance claims stemming from Superstorm Sandy since officials contend that the deductibles weren’t triggered because Sandy was not classified as a hurricane when it made...

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