Claims Magazine October 2011
Cover Story
Salary Survey 2011: Along for the Bumpy Ride
On many levels, this year’s results represented a battle cry for America’s workforce. Were we overly hopeful after last year's subtle progress?
Departments
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Consider the Context
When taken out of context, an unfortunately timed remark or a random statistic can spell disaster or disastrous thinking at the very least.
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Heavy Lifting in Lone Star State
Aside from ravenous wildfires, Texans are battling another pernicious foe: rampant heavy equipment theft.
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Uptick in Medical-Related and Vehicle Hail Damage Referrals
NICB found that the number of questionable claims during the first half of 2011 increased compared to 2010.
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RMS: Hurricane Irene Could Cost Insurers Up To $5.5B
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Texas Wildfires May Pressure Insurers’ Earnings
Moody’s Rating Service expects the Texas wildfires will have a negative impact on insurer’s 3Q results when combined with other losses.
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Speaking Of: Fighting Fraud with Technology With Joe Wehrle, NICB President and CEO
Joseph Wehrle talks about NICB's formula for success, which includes a new Interactive Indicator Guide, webinars, and an aggressive social media plan.
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Investigative Excellence: 2011 IASIU Awardees
At its 26th annual seminar, IASIU honored individuals whose tireless efforts and relentless pursuit of unraveling fraud have benefited the insurance industry and society.
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“Fraud Dog” TV Show Takes on Insurance Scammers
Linda Webb, an expert in fraud investigation, has developed an idea for a TV show set to kick off soon.
Columns
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Manage Litigation Abroad
Risk managers who establish litigation management systems to address lawsuits abroad face multiple challenges but can take measures to gain global footing.
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The Flipside of Altruism
Most volunteer without thinking about liability consequences. But what happens when injury or damage is done to volunteers or others?
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The New Claims Caregivers
Who will replace us when we're gone, and how can we prepare them for success?
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Hold the Phone!
Too many of us are talking, texting, or using a GPS while navigating the wheel. More distracted drivers equates to more traffic accidents and injuries.
Features
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Accident Reconstruction 2.0
There is a host of new resources available to the engineers who investigate vehicular accidents to help P&C insurance adjusters resolve automotive claims.
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Proactive Analytics Strategies
Will predictive analytics be the next “killer app” for claims handling? Insurers seek higher-order optimization opportunities to increase internal efficiencies and customer satisfaction.
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Through the Looking Glass
CAT team members must receive training prior to deployment, with tools to identify and appropriately handle subrogation issues.
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Clearing the Wreckage
Although carriers may not have given salvage much thought in their CAT planning/recovery strategies, it definitely behooves them to identify and forge alliances with industry movers and shakers.
Resource Library
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Events
17th Annual America’s Claims Event
When: June 19-21, 2013
Where: Austin, Texas
The ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process.
