Claims Magazine November 2011
Cover Story
Revving Your Analytic Horsepower
Most P&C insurers across the country are at various stages of upgrading their core claims management systems. A fortunate few have already completed the journey of an information technology (IT) transformation.
Columns
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Selling Insurance, Hollywood-Style
"We insure your dreams.” That’s the slogan of fictional BrownStar Insurance agency in a newish farce starring Ed Helms of The Office. The movie melds Will Ferrell-esque buffoonery and double entendres with tenderhearted moments nearly as sweet as the butterscotch candy Ed’s character, Tim Lippe, hands out a little too...
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Experience Is the Best Teacher
Education and training are a must for all insurance professionals. However, property and casualty (P&C) insurance is situational, which makes the correct application of coverage even more difficult and complicated. Experience is essential.
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Is It Time to Rename the Claims Department?
Titles and labels matter. They set expectations. Yet, they can also be misleading. Some observers believe the current terms, “claims department” and “claims adjuster”—or their variants—are anachronistic. As such, they propose replacing these titles with the moniker, “resolution department” and “resolution manager.” Here are some arguments for and against the...
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Putting Rumors to Rest
A number of newspapers are using a “truth meter” approach to the proclamations of national and local politicians, rating what has been stated as truth, mostly true, half true, mostly false, or so false it is rated “pants on fire.” There are a good many statements made about and by...
Departments
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Speaking Of: Contents and Restoration Training
Claims spoke with Taylor Wells of Rainbow International about the key to churning out restoration professionals who are ready to tackle a range of jobs, from water damage to crime and trauma scene work so policyholders can get on with life as they know it, ask quickly as humanly possible.
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Great Earthquake Clusters Evident, Scien-tists Say
Scientists believe there is evidence that great earthquakes occur in clusters over a period of years and that a significant event is on the horizon, according to a report from catastrophe modeler Eqecat.
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Social Media Strategies For Claims, Underwriting
Social media usage has risen in all age groups, and the large swaths of information posted by individuals reflect preferences, lifestyles, habits, and, in some cases, neuroses. Insurers can use this mounting social data to create a real-time risk profile while shaping more effective claims and underwriting operations.
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Irene’s Worst Blow
The eastern end of Long Island suffered the highest insured losses in the U.S. from late August’s Hurricane Irene, followed closely by a coastal county in North Carolina, Verisk Analytics reports.
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Calif. Authorities Arrest 22 in Organized Fraud Ring
Following an investigation spanning two years, dozens of witness interviews, and examination of thousands of documents, a Calif. Grand Jury has indicted 22 suspects on more than 100 felony counts.
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U.S. Deer Collisions Down; West Virginia Not So Lucky
Using its claims data, State Farm has again come up with a report on deer-vehicle collisions and has found that for the third straight year, the overall number of these encounters in the United States has fallen between July 1, 2010 and June 30, 2011.
Features
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Technical Notebook: Fire Origin Analysis
Heat-related damage patterns at a fire scene yield clues as to where a fire originated. This article is a third in a series that discusses burn patterns and interpretations when attempting to determine the origin of a fire.
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Responding to Auto Subrogation
While there are no hard and fast rules for subrogation response, there are steps that can be taken to dramatically improve results. In looking at the industry as a whole, there are three prevailing methods for handling auto subrogation response.
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Follow the Yellow Brick Recovery Road
Social media has exploded in the last few years, and so too have the social networking tools for adjusters handling subrogation evaluations.
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Electronic Payment Innovations
Awaiting settlement payments is one of the most common frustrations insureds experience. The good news is that there are new payment solutions available today that can accelerate the process, improve customer satisfaction, and reduce carrier costs.
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Propelling Contents Claims
The services of a contents specialist can speed an insurer’s residential and commercial contents claims processing, and allow the displaced policyholders to move on with their lives or business more quickly.
Resource Library
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Trending & Most Popular
Events
17th Annual America’s Claims Event
When: June 19-21, 2013
Where: Austin, Texas
The ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process.
