Claims Magazine November 2011

Columns

  • Selling Insurance, Hollywood-Style

    "We insure your dreams.” That’s the slogan of fictional BrownStar Insurance agency in a newish farce starring Ed Helms of The Office. The movie melds Will Ferrell-esque buffoonery and double entendres with tenderhearted moments nearly as sweet as the butterscotch candy Ed’s character, Tim Lippe, hands out a little too...

  • Experience Is the Best Teacher

    Education and training are a must for all insurance professionals. However, property and casualty (P&C) insurance is situational, which makes the correct application of coverage even more difficult and complicated. Experience is essential.

  • Is It Time to Rename the Claims Department?

    Titles and labels matter. They set expectations. Yet, they can also be misleading. Some observers believe the current terms, “claims department” and “claims adjuster”—or their variants—are anachronistic. As such, they propose replacing these titles with the moniker, “resolution department” and “resolution manager.” Here are some arguments for and against the...

  • Putting Rumors to Rest

    A number of newspapers are using a “truth meter” approach to the proclamations of national and local politicians, rating what has been stated as truth, mostly true, half true, mostly false, or so false it is rated “pants on fire.” There are a good many statements made about and by...

Departments

Features

  • Technical Notebook: Fire Origin Analysis

    Heat-related damage patterns at a fire scene yield clues as to where a fire originated. This article is a third in a series that discusses burn patterns and interpretations when attempting to determine the origin of a fire.

  • Responding to Auto Subrogation

    While there are no hard and fast rules for subrogation response, there are steps that can be taken to dramatically improve results. In looking at the industry as a whole, there are three prevailing methods for handling auto subrogation response.

  • Follow the Yellow Brick Recovery Road

    Social media has exploded in the last few years, and so too have the social networking tools for adjusters handling subrogation evaluations.

  • Electronic Payment Innovations

    Awaiting settlement payments is one of the most common frustrations insureds experience. The good news is that there are new payment solutions available today that can accelerate the process, improve customer satisfaction, and reduce carrier costs.

  • Propelling Contents Claims

    The services of a contents specialist can speed an insurer’s residential and commercial contents claims processing, and allow the displaced policyholders to move on with their lives or business more quickly.

Resource Center

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Leveraging BI for Improved Claims Performance and Results

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Environmental Risk: Lessons Learned from Willy Wonka and the Chocolate...

Whether it’s a chocolate factory or an industrial wastewater treatment facility, cleanup and impacts to...

More Data, Earlier: The Value of Incorporating Data and Analytics...

Incorporating more data earlier in claims lifecycles can help you reduce severity payments by 25%*...

How Many Of Your Clients Are At Risk Of Flood?

Every home is vulnerable to flooding. Learn four compelling reasons why discussing flood insurance with...

Gauging your Business Intelligence Analytics Capabilities and the Impact of...

Big Data, Data Lakes and Data Swamps, How to gauge your company's Big Data readiness....

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