Claims Magazine May 2012
Cover Story
The Value Is In The Service
Few circumstances can be as daunting as helping wealthy Americans maintain their expected quality of living after a loss.
Departments
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The Ties That Bind
While many charge that social media deprives us of the very social skills it promises to boost, the value of face-to-face interactions at shows like PLRB/LIRB is undisputed.
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Thousands of Claims Originate from Severe Weather in Plains
Claims from the severe weather the Plains states experienced in mid April have quickly piled up.
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Insurers Tally Q1 Cat Losses
Allstate Corp., State Auto and CinFin post pre-tax catastrophe losses for 1Q 2012.
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KY Gov. Rips Roof Off Unscrupulous Contractors
Gov. Steve Beshear signed HB 421 into law as part of “storm scammer legislation,” which seeks to protect legitimate contractors and homeowners from roofing replacement schemes.
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Symbility Purchases MSB Claims Division
Symbility Solutions Inc. says the transaction to acquire Marshall & Swift/Boeckh’s (MSB) claims division has been completed.
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Speaking Of: Managing Large-Tornado Losses
Two experts share perspectives about large-loss claims management and lessons learned from the 2011 Joplin tragedy.
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Auto Claims Satisfaction Low; Are Customer Preferences To Blame?
Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters, but consumers may have themselves to blame.
Columns
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The Matching Game and Pre-Loss Conditions
Is a carrier obligated to replace undamaged sections of roofing or carpeting following a loss to restore the area to pre-loss condition? Deciphering policy language starts here.
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Air Travel…A Calculated Risk?
Recent debacles featured in the news remind us that flying is a remarkable leap of faith routinely taken by millions of travelers worldwide.
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‘Fast’ is Only a Dream
Faster anything, from trains to claims services in a disaster, represents a long-term goal. Except for short runs or small claims, it is a dream of what might be.
Features
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A Little [More] Conversation, A Little More Action
This year's revamped ACE program features commentary from a wealth of industry experts and more mechanisms for learning than ever before.
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Diverse Expectations Make for Diverse Careers
Independent adjusters’ jobs are demanding. So what happens when you throw in compliance issues and our cultural propensity to expect immediate results?
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Getting PIP Reform Right
Will the PIP reforms work, and will they bring auto insurance rates down? Legislators want proof they made the right decisions, and they want it fast.
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Bad Faith and Beyond
The debate about bad faith can get heated, but one thing is clear: New conceptions are coming to the fore.
eAdvertorial
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Say Goodbye to Paper Checks
Paper checks are expensive to produce and process, while prepaid cards help insurers save time and money.
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Temporary Housing Options During Catastrophic Times
Because large-scale losses often create a shortage of suitable lodging in neighboring areas, it is imperative for insurers to partner with a 24/7 housing company capable of quickly securing temporary housing during a loss.
Resource Library
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Events
17th Annual America’s Claims Event
When: June 19-21, 2013
Where: Austin, Texas
The ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process.
