Claims Magazine July 2012
Cover Story
The Human Capital Impact of Using Claim Predictive Models
While the financial benefits derived from a CPM can be significant, those who also appreciate the impacts on human capital can realize its true value.
Departments
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Taking Things For Granted
The fires in Colorado hit close to home.
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Colorado Is Burning
On June 9, lightning ignited what has become the most destructive blaze in Colorado’s history.
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Claims Service Will Be Tested By New Risks
A greater focus on service has led to overall improvement in claims performance, but emerging risks will challenge the insurance industry over the next decade.
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Texas Hail Damage Could Cost Insurers $2 Billion
Deep dents and broken glass to vehicles following a massive hail storm in Dallas are contributing to hefty property losses.
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Mission Accomplished: Four Lessons from IASA
Tech Decisions' Editor discusses his experience at the latest IASA conference and why he returned to the office with renewed inspiration and industry pride.
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Vehicle Thefts Still Fizzling, But Western Hotbeds Persist
On the national level, vehicle theft continued to wane in 2011. However, cities situated west of the Mississippi continue to struggle with deterrence.
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Featured Fraud: Downbound Thrain
A Virginia man’s gig of instigating auto accidents to defraud insurers has come to a halt.
Columns
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Handling Employment-Related Injury Claims
Employers may be able to find coverage through other policies when EPLI is not available. In some cases, workers’ comp may actually preclude separate lawsuits for alleged harassment or discrimination.
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Game On!
Millennials want to learn on their own terms, with tools and technologies they have used since childhood. Engage them with online gaming to make training and development fun and fruitful.
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e-Education and the Old ‘Fuddy-Duddy’
Keeping up to date on the latest P&C trends and issues involves consulting a dizzying array of print and online materials.
Features
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The Dark Side of Energy Savings
Understanding why radiant barriers pose a signficant fire hazard during lightning storms and how to thoroughly evaluate each scene to determine subrogation potential.
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Examinations Under Oath In Arson Investigations
When investigating suspected arson, claims must partner with a qualified attorney to perform examinations under oath (EUOs), which play a key role in making informed coverage decisions.
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Assessing Damages Post-Catastrophe
Following a storm, one structure may be demolished, while neighboring structures remain intact and suffer minimal damage. Why? Did a construction defect make the former more susceptible to wind and/or water intrusion?
eAdvertorial
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Getting the Most from Your Strategic Vendor Relationships
Both parties in every customer-vendor relationship should feel they are in a win-win situation. This type of strategic partnership is imperative when handling forensic engineering assignments and fire investigations.
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Protecting Objectivity During A Calamity
When there has been a loss of life or property, speculation and the pointing of fingers are never far behind. Thus, protecting objectivity in a calamity can be difficult.
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Cost and Remediation Concerns in a Historic Landmark District
Addressing the restoration of historic windows on a fire-damaged building.
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The Effectiveness of Arc Mapping To Determine Fire Origin Area
Regardless of whether you are dealing with a small vehicle fire or a large commercial loss, many of the steps used in competent fire investigation are the same.
Resource Library
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