Claims Magazine February 2012
Cover Story
Social Media Sleuthing
Given the swell in user-generated content housed on social media sites, it is no surprise that insurance claims adjusters and fraud investigators turn to these sites when conducting investigations. Navigating the social media landscape, however, can be tricky. Here's what you need to know.
Departments
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Fueling Economic Boom or Bust?
Fracking is a high-profile environmental topic. The immediate and long term impact of fracking operations on public health and the environment definitely require further assessment as the debate on the issue continues.
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Speaking Of: Education-Driven Business Results
Donna J. Popow, Esq., CPCU, AIC, explains how education helps cultivate a better understanding of claims handling and the business overall.
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Florida Gov. Scott Talks Insurance Fraud
In his state of the state address, Florida Governor Rick Scott laid out the case for auto-insurance reforms that would crack down on fraud abuse in the state’s no-fault system.
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Battered Luxury Liner Will Cripple Marine Insurers’ Profits in 2012
A look at how the Costa Concordia wreck and the resultant liability claims may impact the global marine insurance industry.
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Robotic Dog Promotes Fire Safety
Sterling & Sterling Inc. and Fireman's Fund Insurance Company's grant will help with the purchase of a high-tech robot dog that will educate children on house fire safety.
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Allstate’s Latest Fraud Suit Targets 16 New Yorkers
Sixteen New Yorkers are the targets of the latest fraud lawsuit filed in the state by Allstate Insurance.
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Dwyer Group CEO Featured on 'Undercover Boss'
Diana Dwyer-Owens, CEO and Chairwoman of Rainbow International parent company The Dwyer Group is featured on CBS’s reality show “Undercover Boss."
Columns
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Never By Accident
Contractors confront some perplexing insurance coverage problems. Here, we'll explore a few common scenarios and discuss if and when coverage applies to structures.
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Selling Broker Relationships to Upper Management
Risk managers should expect to have to justify the current brokerage relationship to upper management, more so than ever before.
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Claims Auditing 101: Part 2
Before an auditor can fully understand what he or she is looking at—either in an insurer’s or self-funding entity’s overall loss data or in individual claim files—the auditor must understand that insurer’s or entity’s claims philosophy.
Features
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The Big Reveal of ‘Private’ Social Media Data
In Pennsylvania an unofficial litmus test is emerging, requiring counsel to have at least an indication that content on a social networking site will contradict a litigant's testimony or claims, before the court will grant access to "private" information on such sites.
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Digging Deep: Fracking Litigation Trends
As the fracking industry grows, so too do media reports and governmental investigations regarding its perceived risks. Here's a look at litigation trends and the insurer's duty.
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Growing Knowledge Managers With BI
Modern claims administration systems have enhanced the process and enabled greater efficiencies, but BI can take the operation to the next level, offering better decisions for improved claims outcomes.
Resource Library
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Events
17th Annual America’s Claims Event
When: June 19-21, 2013
Where: Austin, Texas
The ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process.
