Claims Magazine August 2011
Cover Story
The Millennial Invasion
The typical P&C insurance company claims professional is dedicated, highly skilled, and, according to data, more than 45 years old.
Departments
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A Little Bird Told Me
This month, we continue our discussion of how to go about attracting and acclimating Millennials to the realities and rewards of a career in the claims industry.
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Speaking Of: With Suzette Grist, Director of Claims at Rankin Claims Services
As millions of Millennials enter the workforce, it is essential that new hires be trained properly and that company veterans are able to continue their claims education to keep up with regulatory and other changes.
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Catastrophe-Heavy First Half Closes With Busy June
Global catastrophes in the first half of the year have already made 2011 the costliest year on record with respect to economic losses.
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Study: No Evidence Cell Phone, Texting Bans Reduce Crashes
An overview of available distracted-driving research concludes that there is no evidence indicating whether cell phone or texting bans have reduced automobile crashes.
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Electronic Subrogation System Now Available Throughout the U.S.
Arbitration Forums, Inc. (AF), non-profit developers of the electronic subrogation system E-Subro hub, announced that the final link in a nationwide electronic subrogation network is now complete.
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Flooding Washes Away Part of North Dakota
At the end of June, nearly 11,000 residents were forced to evacuate their homes after excessive flooding ripped through Minot, N.D. and surrounding areas.
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Calif. Allots $32M to Fight WC Fraud
Nearly $32 million in grants has been awarded to Calif. law enforcement to assist with the investigation and prosecution of workers’ compensation insurance fraud.
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Mass. Twister Claims Reach $175M
An estimated 9,500 claims resulting from the June 1 tornadoes that devastated several Mass. communities may total up to $175 million in losses.
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Time Is Up for Many Uninsureds
Motorists in the U.K. can expect stiffer penalties for driving without insurance as the Continuous Insurance Enforcement (CIE) law has taken effect.
Columns
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“Bet the Company” Cases
Dealing with insurers in such ticklish and high-stakes cases can be frustrating, so let’s begin with a reality check about insurance.
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Good Samaritan Laws
There are many feel-good accounts of strangers coming to the aid of those in distress, but unfortunately these stories do not always end on a positive note.
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The Not-So-Great Escape
Disasters, calamities, tragedies, or catastrophes—no matter what we call them, these events happen on a regular basis, and more recent occurrences tend to cancel out memories of the older ones.
Features
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Technical Notebook: The Throttle Control System
Insurers constantly hear policyholders bemoaning that their brakes failed, the accelerator stuck, a tire detached, and similar allegations of malfunction, but what really happened?
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Walking the Claims Optimization Tightrope
Effectively managing claims has historically proved to be a complex task, to put it mildly.
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Ethics and Compliance in the Workplace
With expanded regulations going into effect in many industries, organizations must not only show that they have compliance and ethics programs in place, but also be able to demonstrate that their programs are working.
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Physical Damage Auto Claims
With so many handlers involved, how do managers promote efficiency throughout the varying stages of the claim?
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Stormy Skies and Crystal Clear Data
With all of the killer tornadoes, damaging hail storms, crippling blizzards, and record heat waves that we have experienced so far in 2011, the number of claims citing weather-related damages has skyrocketed.
Resource Library
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