Claims Magazine November 2010
Cover Story
Subrogation Legal Strategies
If you were walking down the street and saw a one hundred-dollar bill, you would probably pick it up. So why do insurance carriers leave not hundreds but billions of dollars on the table annually?
Features
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Enhancing Claim Communications
How can claim departments avoid communication gaffes? Maybe the best answer is to be proactive in making sure that a variety of systems are in place to keep an eye on all aspects of the department that feed into interaction with customers.
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See the 'Big Picture' With Global Claim Management
Insurance companies talk about their expertise, their customer service, and their financial strength, but it is only when a customer suffers a loss and files a claim that the insurer has a real opportunity to deliver on its promise to the customer.
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Auto Glass: From Nuisance to Nightmare
Auto glass claims have long been viewed as nuisance claims by many carriers, but that nuisance has become the plague of the insurance industry.
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Why Walk It Alone?
Chances are good that the average Calif. policyholder opting to purchase uninsured motorist cov-erage is unaware of the broad scope of coverage that must be afforded under the uninsured motorist statute.
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Improving Contents Claim Results
Currently, everyone is losing out due to a lack of accurate content data. This includes carriers, brokers and agents, adjusters, and insureds.
Columns
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Indirect Loss, Infrastructure, and Accidents
Indirect loss is far more complex and costly than direct loss. It also carries serious ramifications for a larger number of people.
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Making Sound Judgments
A poor judgment call on the job can be a haunting specter for a long time afterward. While perfection is never a realistic human goal, there are ways to improve our decision-making skills.
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Technical Notebook: Spontaneous Combustion
A common type of self-heating involves agricultural products, such as hay or silage. Under certain storage conditions, hay will self-heat, ignite, and cause damage to buildings and property.
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A Coverage Analysis of the Egg Recall
The recent salmonella outbreak involving millions of eggs is just the latest in the seemingly never-ending debate about the quality and safety of the American food supply.
Departments
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Risks of Being Social
These days, it's not unusual for insurance companies to jump into the deep end of the social media pool. Risks abound, though.
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Toyota Hit with Subrogation Suit
Allstate Corp. has filed a subrogation lawsuit against Toyota Motor Corp. seeking compensation for the more than $3 million paid out on accident claims related to allegedly faulty accelerator pedals and other defects.
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Collision Industry Contours Changing
In a recent publication, CCC Information Services Inc. suggests that the slow economic recovery has noticeably altered the auto damage repair landscape, perhaps irrevocably.
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Speaking Of: Market Conduct Exams
This year, Wolters Kluwer Financial Services editors' reviews indicated that five of the top 10 market conduct issues raised in property and casualty lines in 2009 were claim-related.
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Water, Not Fire, A Common Foe for N.C. Homeowners
A typical concern amongst insureds is that of home blazes, but N.C. residents in particular need not discount the potential perils of water.
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Does Poor Customer Service Fuel Fraud?
Poor customer service will not only break a good reputation but also break the bank, according to data released by Accenture.
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Reader Letters
Subscribers and readers comment on recent stories appearing in the pages of Claims Magazine.
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State Beat November 2010
A 30-year-old woman has gone from food court to court room after making false claims against a fast-food retailer.
