Claims Magazine July 2010
Cover Story
Rules of Engagement
We explore the essential relationship between the claim professional and forensic expert, establishing five fundamental rules for adjusters in assigning work and managing costs within the claim process.
Features
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Trimming E-Discovery Costs
With the unavoidable expenses associated with litigation, claim professionals should be aware of what mechanisms their insureds have implemented with respect to e-discovery, especially in light of requirements mandated by the courts.
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Smoke and Soot Losses
Understanding the restoration process in order to deliver better service after a fire.
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Subrogation Trends in 2010
Certainly, we cannot address every aspect of what is currently happening in the subrogation arena in this article alone, but let's briefly discuss a particular concern that warrants awareness.
Columns
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Taking It Personally
Although the term "complaint" has a negative connotation, an accurate gripe can actually be a good thing. If we have the willingness to listen, they can aid in our success by bringing harmful problems to light.
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Wind Versus Water Versus Oil
From an insurance perspective, it is likely that any coastal damage that is exacerbated by the discharge of oil will further complicate the coverage issues that arise.
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Nine Geezers and a Pendulum
With the retirement of Justice John Paul Stevens and the Senate battle over Elena Kagan taking a top place in the news, I'm taking a look back at the Supreme Court and the implications for those of us in the claim industry.
Departments
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Making a Bad Call
All claim professionals will have a Jim Joyce moment during their careers. It is likely that most will have several. How we overcome those bad moments speaks volumes.
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Speaking Of: Property Certifications
Crawford & Company's KMC On Demand recently launched a pilot designation program that includes such distinguished companies as Allstate, Pilot CAT, and Nationwide.
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NICB Raises Eyebrow at Hail Storm Losses
In its latest ForeCAST analysis, the NICB reported a significant swell in both hail loss claims and hail loss questionable claims.
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Experts Predict Memorable 2010 Hurricane Season
Tropical storm season is here, and by most predictions, will be a season to remember.
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ACE Snapshot: A Claim Professional Par Excellence
At a special ceremony held at the 14th Annual ACE America's Claim Event in Las Vegas, Nev., a beaming Daniel W. Jurgella accepted the 2010 Claim Professional of the Year award.
