Claims Magazine October 2009
Cover Story
Salary Survey 2009
The resilient and immensely talented claim professionals for whom we write know as well as anyone -- arguably better, in fact -- that wealth is much more than a sum of monetary assets.
Features
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Catastrophe Claim Expectations
The shared risk that makes insurance such a viable industry can become financially devastating when thousands of claims pour in following an event like a hurricane, flood, or earthquake.
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Lessons from the Froeschle Murder
We will never know exactly how Katie Froeschle ended up inside a rental home, where she was clubbed to death with a motorcycle muffler pipe. But we can still learn from her.
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The BPM Buzz
As one of the latest buzzwords, business process management is discussed universally at industry conferences and seminars. However, there are still many questions that require clarification.
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Salvage Air Bags
While the use of salvage air bags can reduce cost, ASA believes that safety could be severely compromised and that shop owners could be placed at risk for installing salvage air bags.
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Handling Construction-Defect Claims
A how-to guide with explanations on handling and investigating construction losses.
Columns
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Baring Its Teeth
One challenge confronting risk managers is complying with a relatively new federal law known as the Medicare, Medicaid, and SCHIP Extension Act of 2007, known as "MMSEA."
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When Man and Machine Collide
Utter the phrase, "pedestrian hit" to most adjusters, and it will conjure up thoughts of hospital bills, assessments of negligence, and injury settlements -- to name but a few.
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Bogged Down
Whether we like it or not, most of us could not get along without health insurance. Eventually we'll all need it, even if the bills arrive after we are dead.
Departments
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The Cool Factor
Insurers are embracing new technologies and trying to buck their reputations as late adopters. More and more, they are connecting to their policyholders in a unique way.
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Economy Affecting Salvage Parts Use
Frost & Sullivan recently conducted a survey to evaluate the dynamics impacting the North American salvage parts aftermarket.
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NICB: Suspicious Claims Surging
review of the NICB's files indicated a 20-percent increase in suspicious car fires, a 76-percent increase in questionable auto glass claims, and a 90-percent hike in product liability claims.
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Are Claim Tech Initiatives Waning?
An annual technology survey indicates that claim system implementation isn't as high on P&C insurers' to-do lists as it has been in the past.
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Speaking Of: Education & Training
The Honorable Order of the Blue Goose, International stresses ideals that are at the very core of the insurance industry.
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Allstate Broadens Self-Service Options
Web-savvy policyholders increasingly want options by which to interact with service providers. In response, Allstate Insurance Company has developed Next Gen Self-Service to enable "do-it-yourself" claim-handling.
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Insurance for Any Given Sunday
What's a faux manager to do when his or her prized player suffers a season-ending injury? Well, fantasy football players can try something real: an insurance policy.
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State Beat - Fraud Roundup
This month, we look at fraud cases from Kentucky, North Carolina, California, and Maryland.
