Claims Magazine November 2009
Cover Story
Handle with Care
Subrogation is really a method to reverse a loss, boost a bottom line, and -- when properly evaluated and handled -- a way to make a smart business decision even smarter.
Features
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Effective Claim Audits
How should we best think about achieving high-quality outcomes through best-practices file-handling and an effective audit process? Here is a model.
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Taming Contents Claims
To the detriment of consumers, claim adjusters, and the carriers themselves, it's still the wild, wild West when it comes to current practices and processes for handling contents claims.
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Reducing Legal Claim Costs
Trial simulations, often wrongly referred to as focus groups, are the standard in predicting probabilities of a given outcome.
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Mind Your Metals
How are leading manufacturers able to provide customers with must-have features while achieving weight savings, improved vehicle crash worthiness, fuel economy, and reduced total greenhouse gas emissions? The answer is advanced high-strength steel.
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Earthquake Damage Assessments
Comprehensive guidelines specifically intended for a non-engineering audience -- property owners, contractors, and insurance adjusters -- have been developed for the assessment and repair of earthquake damage in residential wood-frame construction.
Columns
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All Aboard
Here are six tips for locating and hiring people with the ability to become successful claim professionals in your operation.
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Defense Cost Reimbursement
Some insureds may find it surprising that the insurer can get reimbursement from the insured for some of those legal costs expended.
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The Case for Collectivism
In last month's column, I cited opinions from other nations about our health-care system. This month, I'm going out on a limb with a saw.
Departments
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Staying Prepared
Inconsistent. Dubious. Inequitable. Controversy. Inexperience. These are not the type of words we want to describe our industry's next response to catastrophe.
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Katrina Ruling Creates Uncertainty
The debate over wind-versus-water homeowner claims is not quite as cut and dried thanks to a ruling last month by the Mississippi Supreme Court in a Hurricane Katrina case.
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Conference Preview: ISOTECH 2009
ISO Senior Vice President Vincent Cialdella spoke with Claims about transforming claim processes and some of the many other timely topics slated for discussion at ISOTECH
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Deer-Vehicle Collisions Leap 18 Percent
Are deer exacting their smirking revenge on humans? A recent release from State Farm Insurance may have the answer.
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Roadside Death Tolls Will Be Posted
The commute for Kentucky motorists may soon prove a bit more somber.
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Speaking Of: Subrogation
When Arbitration Forums told us that its new web-based subrogation system could save insurers up to $500 million in claim costs, we decided a little chat was in order.
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State Beat
Fraud around the States.
