Claims Magazine March 2008
Cover Story
A Dented Relationship
No one can refute the importance of discussing high-profile issues such as terrorism and hurricane claims.
Features
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Automotive Black Boxes
An automotive event data recorder (EDR), commonly referred to as a black box, is a device installed on most passenger vehicles that is usually a function of the airbag control module.
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The Ph.D. for Damage Repairers
For the past 25 years, a program has been underway that provides advanced training for damage repair contractors and restorers.
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Temporary Housing, Full-Time Service
During his presidency, Bill Clinton once said, "The White House: I don't know whether it's the finest public housing in America or the crown jewel of the prison system."
Columns
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Hell Hath No Fury
We all know the saying about scorned women, and this month's column has the claim questions to prove it.
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Business Rules for Claim Processing
For many carriers, the task of processing claims consistently and in accordance with new programs has become complex and daunting for both adjusters and the IT organizations that support them.
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Getting Murdered on K Street
As a mystery buff, your resident image-smasher has his favorite authors. Most mystery buffs do.
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What Triggers Insurance Coverage?
Four years of high school Latin plus one in college equals one murky memory of the dead language. Subpoena is a Latin term (meaning, "under penalty") that risk managers often encounter.
Departments
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A New Voice for Ethics
The 19th century writer Ralph Waldo Emerson once said that a good lawyer is not the man who has an eye to every side and angle of contingency and qualifies all his qualifications.
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When It Comes to Claims, Timing Is Everything
While timing may be king, other issues can influence satisfaction results.
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PCS Breaks Down 2007 Catastrophe Losses
U.S.P&C insurers received another reprieve from Mother Nature in 2007.
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Claim Issues Dominate Complaints
Claim issues continue to top the list of reasons why consumers file formal complaints against their insurers.
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Speaking Of: Claim Practices (Part One)
Early in 2008, the Consumer Federation of America published a scathing 37-page indictment of the property/casualty insurance industry.
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Hall of Shame Inducts New Members
The Coalition Against Insurance Fraud has released its annual list of the year's most unforgettable fraud cases.
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NOAA: Expect Fewer Hurricanes
The NOAA recently completed a study that said a warming global ocean could positively influence the winds that shear off the tops of developing hurricanes.
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Independents Left at Altar
Citizens Property Insurance Corporation, Florida's largest insurer and government-funded insurer of last resort, has cancelled its request for proposals (RFP) for claim administration services for daily claims.
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Scholarship Offered to California Adjusters
The California Association of Independent Insurance Adjusters (CAIIA) is offering an educational scholarship to any interested adjuster working in California.
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Insurers Told to Pay Up
Mississippi State Representative Steve Holland is sponsoring House Bill 754 to make insurance companies pay their claims in a timely manner.
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No Complaints for Humberto
The storm struck High Island, Texas in September 2007 with 85 mph winds, and was the only hurricane to strike the U.S. mainland in the last two years.
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Black Box Legislation Draws Opposition
Senate Bill 34 states that any retrieved data from the device shall not be revealed to anyone without the consent of the owner.
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Experiencing Customer Service Firsthand
It's been a long time since I had to make an insurance claim. I know, I write about the topic all of the time, but it hasn't been since 1985 that I had any firsthand experience with adjusters.
