Claims Magazine October 2006
Cover Story
Overworked, Underpaid, and Underappreciated?
This issue marks the 16th year Claims has been polling its readers in order to gain a better understanding of salaries and working conditions for the insurance claim industry.
Features
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Are Claims Driving You Crazy?
Property and casualty claims certainly provide a steady stream of potential anxiety-producing situations.
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Prescriptions for Points of Pain in the Claims Process
The Katie School of Insurance at Illinois State University recently conducted a study of insurance carriers, TPAs, and risk managers to determine the impact of technology and automation.
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Creating and Duplicating the Perfect Claim Experience
Whether it's fear, anger, anxiety, or something else, all forms of loss result in emotional strain.
Columns
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Applying Those Tricky Deductibles
The FC&S staff has received many questions about the proper way to apply a deductible. We agree, sometimes it is just plain confusing.
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The "Value-Added" Tax
This fall, Americans face a double whammy: hurricane season and elections!
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Trial or Settlement?
The liability claim business is, by definition, a risky business.
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Risk Managing D&O Claims and Litigation
Directors & Officers liability insurance pricing, terms, and availability are headaches for risk managers.
Departments
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Lott Tallies the Total
If Sen. Trent Lott has his way, there soon will be national legislation that requires information to be provided to consumers about vehicles that are declared total losses by insurance companies.
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NCOIL Targets Auto Fraud
Members of the National Conference of Insurance Legislators (NCOIL) recently adopted an auto insurance fraud model act to combat illegal insurance activity.
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How Satisfied Are Katrina Claimants?
A recent study by two trial lawyer groups makes inflammatory statements about how insurance companies handled customers and their claims after Hurricane Katrina.
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Warning: EDR On Board
Automakers will be required to inform new-car buyers if an event data recorder has been installed in their vehicles under a new rule issued by the U.S. Department of Transportation's National Highway Traffic Safety Administration.
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J.D. Powers Rates Auto Claim-Handling Practices
In a study released last month by J.D. Powers and Associates, claim handling was listed as one of the major behaviors exhibited by insurers that directly impacts customer satisfaction and loyalty.
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Model Building Codes Outlined for Gulf
After Katrina, several buildings were rendered inoperable because critical equipment was located at or below grade and damaged by floodwaters.
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Speaking Of: Fraud
Claims sat down with the National Insurance Crime Bureau's chairman, Mark Russell, to find out how adjusters can better utilize this resource.
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Adjusting Claims of Faith
Churchgoers making a claim with GuideOne Insurance might have a few extra blessings to count.
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Top Insurance Web Pages Unfriendly?
Insurance web sites could use some freshening up, according to marketing and consulting firm Vox.
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Black Eye for Public Adjusters
Two licensed public adjusters working in Miami, Fla. have been arrested for submitting bogus contractor agreements.
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Prescriptive Period Extended
Claims resulting from Hurricane Katrina must be settled by Aug. 29, 2007 and Hurricane Rita claims by Sept. 24, 2007.
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Supreme Court Rules on Asbestos
The Michigan Supreme Court recently issued an order barring the consolidation of asbestos cases for settlement or trial.
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Dismissal Affirms Bad-Faith Judgment
The Superior Court ruled that the conduct of Erie Insurance Exchange in the bad-faith litigation could be considered in determining whether Erie acted in bad faith toward a policyholder.
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Arbitration Forums Offers Subrogation Support
Arbitration Forums, a nonprofit provider of dispute resolution services, is offering an electronic channel for subrogation dealings between insurance carriers and other involved parties.
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RiskMeter Adds Exposure Management
CDS Business Mapping, a leader in online property risk mapping, has added an aggregate exposure module to its RiskMeter Online service.
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Remote Moisture Monitor Reduces Routine Checks
MonitorBot, Sensicast Systems, and B&B Electronics have jointly developed a remote, integrated moisture-monitoring system.
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Some Anniversaries You Just Endure
You may be reading this in early October, but I'm writing it on the evening of September 11, the fifth anniversary of the World Trade Center terrorist attacks. It's deja vu.
