American Agent & Broker November 2012
Cover Story
Avalon Sets the Pace in Customer Service, Risk Management for Logistics Industry
Agency takes insurance relationships a step further to become ‘business partners’ with clients, promoting behavior that improves loss outcomes.
Features
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Lucky Strike: Cavignac & Associates
Owner's varied insurance career molds agency's recruitment, retention strategies.
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S.H. Smith: Crafting the Perfect Coverage Engenders Sales, Client Satisfaction
Regular communication and consultation help this Connecticut agency stay ahead of the curve in such markets as transportation, schools, and fuel marketers.
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The Financial Meltdown: 5 Years Later
With the worst of the financial meltdown in the rearview mirror, agents and brokers talk about what happened, what the landscape looks like now, and how they're faring in the new normal.
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Dodd-Frank and CFPB's Impact on Community Leaders
Columns
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Strictly Business
Ohio court rules agents are required to obtain only coverage the buyer requests.
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Language Barrier
Clarity is key no matter what language is spoken.
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Speed vs. Human Nature
In our technological rush to the future, take time to examine the past.
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Mobile Musts
Smartphone apps reach clients quickly.
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Mission: Success
Military combat mission formula helps agents set concrete sales goals.
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nGI: Christopher M. Paradiso
Owner, Paradiso Financial & Insurance Services LLC
Departments
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When Football is No Fantasy
Professional athletes are a high-net-worth niche, but they need an education.
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NARAB II Simplifies Multi-State Licensing
NARAB would allow agents and brokers to operate on a multi-state basis by eliminating duplicative state licensing requirements and unnecessary costs.
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IQ: White Workers Get More Comp
Study uncovers racial discrepancy between workers' comp awards within the construction industry.
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IQ: Home is Where the Office is
More Americans choosing to work from home.
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IQ: ACUITY Tops List of Agent Favorites
Deep Customer Connection's 10th carrier performance survey names Top 10 Insurers.
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IQ: Insurers Say Fraud on the Rise
Fifty-four percent of U.S. insurers expect an increase in the cost of personal insurance fraud.
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IQ: Good Bosses Worth More Than Raise?
Employees would choose better boss over bigger paycheck.
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IQ: More Employers Offering Pet Policies
Pet insurance is the latest optional coverage trend.
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Social Missteps
Web 2.0 raises risks for defamation, libel, copyright and security breaches
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High and Dry
Congress's failure to act on farm bill hurts drought-stricken farmers
Resource Library
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