American Agent & Broker May 2012
Cover Story
Avoid the Internet Plague
Most businesses that store customer data have an exposure to privacy liability. Cyber and privacy liability are now a necessity and should be a key component within the overall insurance portfolio for each client. Catch up with security risks and guard your clients against...
Features
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What's Next for MLR?
The medical loss ratio question is far from settled, as SCOTUS weighs the healthcare law’s constitutionality, and Congress debates two MLR reform bills.
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From Acorns to Zucchini
The Federal Crop Insurance Program began nearly 75 years ago. Now a public/private partnership, agents write more than 1 million crop insurance policies. As Congress looks at a 2012 farm bill, learn what agents need to know about this “growing” industry.
Columns
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Trust but Verify
Agents shouldn’t represent foreign insurers that can’t pay claims
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Take It Easy
Master the minutiae, but don’t overlook the obvious
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Cultivate Insurance Gardens
Managers must plant and prune to successfully grow
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The Why of Business
Concentric circles of “what, how, why” yield memorable client experiences
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Field of Opportunities
A simple formula can put you on track to meet your sales goals
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nGI: Daniel J. Kaufman
Broker, Burns & Wilcox Brokerage of Chicago
Departments
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7 Business Lessons Learned from “Mad Men”
Change may not be easy, but it’s the only way to succeed in any industry.
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The Multi-Faceted Path to Leadership
When you consider your organization’s approach to leadership development, there is no one-size-fits-all solution.
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IQ: Maryland Bans Employers From Asking for Facebook Passwords
Legislation from Maryland (SB 433 and HB 964) will ban the practice of employers asking job applicants and current employees for access to social media accounts.
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IQ: Survey: Employees Remove Confidential Information, But Think It’s Wrong
Employees say it’s okay to remove confidential data from the office. Employers say it isn’t.
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IQ: Tenants Sue for Deposit Back on Haunted House
Two New Jersey home renters sued their landlord to reclaim the security deposit they put down on a house they say is haunted.
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IQ: Idaho Passes Electronic Insurance Verification Law for Traffic Violators
Idaho traffic violators will be able to show electronic proof of insurance, via smartphone app or PDF copy, as of July 1.
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IQ: Customer Service Representatives Still Value Underwriters
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IQ: Survey: Small Business Owners Wearing Too Many Hats
Small business owners are taking on too many tasks at once, according to a survey by eVoice.
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Clear Compensation
A lesson in transparency from NY’s Disclosure of Broker Compensation Rule
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Success in Silicon
Efficiency, risk management services and client referrals drive Stratton Agency
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Disparate Impact Rule
Federal regulator targets risk-based insurance pricing
Resource Library
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Events
17th Annual America’s Claims Event
When: June 19-21, 2013
Where: Austin, Texas
The ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process.
