American Agent & Broker April 2011
Cover Story
Swim Through the Social Web
Since AA&B's December 2009 cover story "Diving Into Internet Marketing," the social media world has gone from a swimming pool to an ocean, with most of your carriers and customers busy on Facebook, LinkedIn and Twitter. Are you swimming, sinking or just treading water?
Features
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Public Entities' Growing Risks
Learn about the emerging and more concerning risks for public entities and what can be done to help manage them
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NFIP: The Next Move
The National Flood Insurance Program historically has been subject to constant lapses due to delayed reauthorization, upsetting agent/client relationships and hampering home sales. Now, recent shakeups in Congress could finally mean real reform to the troubled program.
Columns
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Strange Mix
Gaddafi, the economy and other trends have an impact on insurance sales and risk management.
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NAIC Tries to Undercut Surplus Lines Reform
NRRA will become effective in July, but some states will lose money in a compact.
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Beware Estoppel
Confusion over lack of payment leaves insurer liable for coverage
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Care, Custody or Control
Debate rages on the meaning of the exclusion phrase
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A Disciplined Approach
Strict processes for claims and accounting improve agency performance
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Collaborate with Chatter.com
New platform simplifies intercompany partnerships
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Sitting on a "Goal Mind"
To avoid irrelevancy, rethink your dated sales approach
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nGI: Jason Cass
Owner/Agent, JDC Insurance Group
Departments
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IQ: U.S. Population Headed West of Center
The U.S. population is shifting from the Midwest to the West and Southwest.
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IQ: 2010 Could Be Better Year for Small-Business Sales
76 percent of brokers say 2011 is good year to sell.
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IQ: Study Finds Facebook "Friends" Cause Angst
Negative effects of the social media site outweight benefits in terms of staying in touch.
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IQ: Forrester: Insurance Industry Ranks HIgh With Consumers Among Financial Services
Consumers list Insurance-related businesses in 14 of the top 17 firms.
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IQ: Identity Theft, Debt Collection Top FTC's List of Consumer Complaints
19% of complaints are related to identity theft.
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IQ: Recession Creates More Entrepreneurs
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Social Media Success
Safeguards and common sense keep agencies safe in Cyberspace
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Hugh Cotton: Member of the Family
Agency focuses on clients and services in Orlando, Fla., for 63 years
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Payday loans for lawsuits
Burgeoning lawsuit loan industry needs regulation
Resource Library
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Producer Profiles: Share Your Stories
PropertyCasualty360 invites all brokers and agents to showcase their businesses and themselves with our readers. Tell us why you became an agent, what makes you successful and who you look up to--and we'll feature your achievements here on PC360 and highlight some of the profiles in the pages of Property Casualty 360 – National Underwriter and American Agent & Broker.
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Events
17th Annual America’s Claims Event
When: June 19-21, 2013
Where: Austin, Texas
The ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process.
