American Agent & Broker September 2004
Features
How to respond productively to slow underwriting service
IT'S 9:25 a.m. Friday. You pick up the phone and dial a company underwriter, thinking, "Maybe I'll get lucky" as you type in the four-digit extension. "You have reached the voice mail of..." No dice. You leave a detailed message, explaining that you
Features
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Specialization gives us an edge in LPL insurance
LAWYERS, particularly those practicing at large firms, are highly trained specialists who know their areas of the law inside and out. When it comes to their professional liability insurance, I believe they are best served by agents or brokers who
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Agent E&O Insurance: Time to check the fine print
In the September 2001 issue of American AGENT & BROKER, we attempted to forecast the future of insurance agents errors and omissions insurance ("Agent E&O Renewals: Don't Wait Until the 11th Hour"). We foresaw the hardening of the market but never
Columns
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Automation: How we stopped processing premium payments--Part III
MY LAST two columns described our agency's efforts to end walk-in premium payments on direct-bill accounts, freeing time for our employees to offer our clients other, more valuable service. Last month I explained how we began communicating to
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For The Manager: Carrier instability can be a harbinger of insolvency
IN A RECENT class, I was contrasting insurance carrier stability with insolvency, pointing out that carriers can be quite unstable while being far from insolvent. Someone asked why any of this matters to agents, given the existence of state guaranty
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Strictly Sales: Winners know how to use emotions for motivation
"Strictly Sales" is written by the faculty of the Dynamics of Selling program. This month's column is from David Connolly, ARM. VINCE Lombardi was fond of saying, "Winning isn't everything, it's the only thing," and, "Show me a good loser, and I'll
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Policy Issues: The names in the game sometimes can be arcane
AH, SEPTEMBER! Fall will soon be in the air, and baseball's annual pennant races are in full swing. Ever wonder what the players are talking about when they gather at the pitcher's mound for a conference right in the middle of a big game? Let's
Departments
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Down To Cases
Association responsible for insurance, but is condo unit owner's policy valueless? A woman owned a unit in a California condominium development managed by its homeowners association. Under the condominium's declaration of covenants, conditions and
