American Agent & Broker June 2004
Features
Insuring nonprofit and social-service organizations
In this age of the Internet and burgeoning technology, the high-touch often is overshadowed by the high-tech. Far from being obsolete, however, social-service organizations are more important than ever, as are the agents who arrange their insurance
Features
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Checking out the latest developments in agency automation
AS FAST as technology has been changing, agency management systems have been keeping pace. Today's systems sport improved imaging and file-attachment functions, expanded capabilities to interface with a growing number of carrier Web sites, and other
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Out of this world: Taking advantage of new technology
We all know someone who sticks his head in the sand and refuses to accept progress every time new technology comes along. When talking pictures came out, someone probably said they were a "fad" that wouldn't last long. Naysayers probably said the
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Delving into document imaging
As if agency management systems, carrier interface, real-time transactions and uploads and downloads weren't enough, other technologies relevant to insurance agencies continue to develop at a brisk pace. One of the more recent trends is using an
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Evaluating the riskiness of a carrier's financial condition
THE FINANCIAL condition of a carrier should be as important to you and your clients as a company's coverages, limits, premium and customer satisfaction ratings. If an insurer's ability to honor its commitments is doubtful, then its policy is not
Columns
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For The Manager: Good management starts with the basics
MILLIONS of copies of management books have been sold in the last two decades, making some business authors second only to rock stars and cover girls as celebrities. People have spent billions on these books. Most buyers probably have actually read
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Policy Issues: Consult with clients when arranging coverage limits
Recently the trade press has published several interesting articles that discuss the best way to determine a proper limit for liability insurance. Ideas have ranged from the formulaic (typically referring to the net worth an insured wants to protect
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Strictly Sales: You are the product--and you'd better know what it is
["Strictly Sales" is written by the faculty of the Dynamics of Selling program. This month's column is from Edwin Lamont, CIC. ] ULTIMATELY, you are the product that your clients buy. So what kind of product are you? How would you describe the cost,
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Automation: A nifty little printer that we've labeled a success
AN EFFICIENCY problem sometimes can nag at you for years. Then, when you discover a solution, it seems so obvious that you can't figure out how you missed it for so long. We had such a problem for which we recently discovered a solution at a users
