Businesses should have a written policy that addresses bullying and how to report it. (Photo: Shutterstock)

I’m not sure when things changed and society decided that civility didn’t matter.

That it was okay to say what we think and if everyone else didn’t agree with our perspective, to shout louder and say vile things about them, their beliefs, their friends and their family. To ridicule them publicly or on social media, and to attack them mercilessly — either physically or verbally.


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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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