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Agency technology: What devices are independent agents using?

2017 NU/PIA Independent Agent Survey results continue

We asked independent agents what devices their agency uses/allows, particularly whether smartphones were used to conduct agency business. (Photo: Shutterstock)
We asked independent agents what devices their agency uses/allows, particularly whether smartphones were used to conduct agency business. (Photo: Shutterstock)

In one of the most comprehensive studies of independent agents in the U.S. ever completed, NU, the National Association of Professional Insurance Agents (PIA) and Flaspöhler, part of NMG Consulting, joined forces to conduct the 2017 Independent Agent Survey — a project whose findings provide revealing insight into the demographics, books of business and industry challenges of independent Property & Casualty insurance agents, as well as their most highly rated carriers.

When it comes to agency technology, many of our survey respondents told us that keeping up with the latest innovations can be a tricky process, and at times cumbersome. We asked them what devices their agency uses/allows, particularly whether smartphones were used to conduct agency business.

We also asked producers whether they had a presence on social media, and the results tell us that there is room for improvement in that area. See the results below.

Those interested in learning more about subscribing to the report can contact Rick Flaspöhler, Partner, at rick.flaspohler@nmg-group.com.

Throughout this week and next, we'll continue to share the results of the study, which can be found in full in our March print edition. Check back tomorrow for a look at independent agents' biggest technology concerns.

See also: Which P&C insurance carriers were voted tops by producers?

 

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