A telephone isn't an adjuster's friend

There's too much of a chance your mouth will engage before your brain, and cause problems for everyone.

By Ken Brownlee, CPCU | Updated on February 12, 2016

The most hazardous tool for adjusters is the telephone.

Modern technology is wonderful, but it’s hazardous. For professionals, the most dangerous hazard is unclear communication. The most hazardous method of communication is oral. Three little words an adjuster never wants to hear are, “But you said … .” These mean that one is going to be fed their own words!

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