Finding and bridging insurance pros' knowledge gaps

Keeping employees up-to-date on our constantly expanding industry—providing them with the knowledge they need to successfully do their jobs both now and in the future—has never been an easy task. But now, with more intricate products, services and solutions to customer challenges than ever before, the task of training the industry’s talent is even more complex. What’s the best way to discover the competencies of your company’s employees and, more importantly, their knowledge gaps?

In the past, the easiest route was often to have every employee at a specific career level complete the same training courses. That way, all trainees, having been taught the same knowledge, would be at the same skill level, right? Wrong. Like many of you know, that’s rarely what happens. In actuality, this traditional method wastes both time and money.