The role of the policyholder portal in 2015 and beyond

Consumer expectations for self-service continue to rise, increasing the minimum bar for insurers.

By Jeff Goldberg, Novarica | Updated on March 12, 2015

It’s no surprise that insurers have consistently put ease of doing business for agents at the top of their priority list. Creating better and more interactive agent portals has been a focus of the industry’s technological enhancement for the last decade. If there have been some recent reductions in budgets devoted to agent portals for insurers, it’s only because most have spent years building out solutions and in some cases have moved into a maintenance mode. This is a sure sign that a technology has saturated the industry and become an accepted necessity to doing business.

Related: 4 technologies that are revolutionizing the insurance industry

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