If it can be said that a critical step on the road to success is adjusting one’s own expectations, Dan Wolfgram, executive vice president in Personal lines, marketing and communications at Waukesha, Wis.-based R&R Insurance Services, has a clear message for producers who might be laboring under an unrealistic view of Personal lines performance.

“If agents think they are going to grow Personal lines business by rate [increases], particularly in auto, it’s not going to happen,” he says.

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