Product: NOW Platform
Representative: Larry Hogan, Director, Insurance Solutions
To what do you attribute the positive ratings from your customers?
HOGAN: “Our customers frequently comment on the quality of our products and our commitment to customer satisfaction across the Thunderhead.com organization. We strive to ensure that our employees are well trained and feel empowered to make decisions that benefit our customers. We feel that engaged employees are critical to great customer experience. This creates loyal customers and a strong, vibrant company.”