Liberty Mutual Insurance has appointed Glenn T. Shapiro to executive vice president, commercial insurance, and chief claims officer. Shapiro succeeds George A. Neale, who recently retired from the company.

Based in the company's Boston, Mass. home office, Shapiro will lead a commercial lines claims organization whose goals are to deliver industry leading claims outcomes that meet or exceed customers' needs, and further enhance the relationships between claims personnel and agent and broker partners.

“Under [his] leadership, we'll continue to leverage our national scale and strengthen our local claims service teams to best serve our agents, brokers, and policyholders,” said J. Paul Condrin, executive vice president, Liberty Mutual Insurance, and president, commercial insurance.

Shapiro brings more than 23 years of industry experience to this new role. He has held various leadership positions in personal, commercial, and disability claims organizations. Prior to this appointment, Shapiro was senior vice president and manager of field operations for commercial insurance claims at Liberty Mutual Insurance. He has also served as senior vice president of claims at Safeco Insurance, a Liberty Mutual company.

Predecessor George A. Neale was a keynote speaker at the 16th annual America's Claims Event (ACE). Click here for more information or to register for this year's conference and expo, which takes place in Austin, Texas June 19-21, 2013.

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Glenn Shapiro To Lead Commercial Insurance Claims at Liberty Mutual

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