Filed Under:Claims, Auto

J.D. Power: Auto Claimants Being Paid Faster; Happier as a Result

Overall Satisfaction Is Up, But Repairs Can Be Problematic

As repairable and total loss auto claims are being paid faster, policyholders and claimants report being a little happier about the entire claims process.

At least that's what the results of the J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction Study-Wave 1 indicate. Released yesterday, the study's findings point to a six-point increase in claimant satisfaction when the Westlake Village, Calif.-based firm compared the 4Q 2012 results to the same period the previous year.

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