Filed Under:Markets, Personal Lines

As Some Companies Turn to Direct, Erie Doubles Down on Independent Agency System

NEW YORK -- While technology has made it inarguably easier for consumers to purchase policies direct online from an insurer, one insurance executive says he is “doubling down on agents,” giving them increased underwriting and claims authority. 

In a keynote presentation at the 23rd annual Executive Conference held earlier this month, Terrence Cavanaugh, the president & CEO of Erie Insurance, said he remains a firm proponent of the independent-agency system. “The multichannel approach can get confusing and is less effective,” he said.  

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