Filed Under:Agent Broker, Personal Lines Business

Creeping P/C Insurance Premiums Yield Higher Customer Dissatisfaction: ACSI

Higher-than-average annual rate increases for personal lines coverages by property-casualty insurers are causing customer satisfaction levels to drop, according to the most recent American Customer Satisfaction Index (ACSI) financial services satisfaction report, released today.

The report shows that overall customer satisfaction with property-casualty insurance and the industry in general fell 6 percent to a score of 78 out of a possible 100--the lowest rating in 5 years.

 

ACSI 1

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