State Farm Takes to the Sky to Get Sandy Claims; Total Now at 81,400

State Farm says it has received more than 80,000 claims from Superstorm Sandy and has taken to the sky to get policyholders to report more. 

About 68,500 homeowners claims have been received as of Nov. 5. Another 12,900 automobile claims have come in since Sandy made landfall last Monday, reports an email from company spokeswoman Holly Anderson. 

“In an effort to make sure we are reaching every customer,” State Farm got planes and attached a banner to them with the company’s claims number, says Anderson. “One plane will cover Staten Island, Long Island, Metro New York City coastal areas, and 5-10 miles inland from the coast—as well as up and down the Hudson River. A second plane will cover the coast of New Jersey and 5-10 miles inland from the coast, everything Ocean City and north (including Hoboken).” 

This is the first time State Farm has used this method after a storm on the East Coast, says Anderson. "We're exhausting every avenue to help our customers recover from this devastating storm," she says.

Ironically the sound of these planes is familiar to anyone who has ever enjoyed the New Jersey shore—the area where Sandy made landfall a week ago. During the summer banner planes travel up and down the New Jersey coastline tugging signs advertising everything from what’s happening at local clubs to cosmetic surgeries and attorney services. 

State Farm, the top writer of homeowners insurance in New York, New Jersey and Pennsylvania, says about 54,000 homeowners claims are from these states. Another 5,600 are from Maryland. 

New York leads among states reporting auto claims so far, with 7,300. New Jersey has added 3,000 auto claims to the company’s total as of Nov. 5 but it is also the first day in which many New Jersey coastal homeowners are allowed to return to their homes. Since the storm, authorities kept residents out due to potentially unsafe conditions. 

Anderson says State Farm has claims teams on the ground and has set up mobile claims sites in Atlantic, Bergen and Morris counties in New Jersey; Nassau and Suffolk counties on Long Island, N.Y.; Monroe and Westchester counties in New York; Delaware, Cumberland, Allegheny and Montgomery counties in Pennsylvania; and New Haven County in Connecticut. 

Nationwide has received more than 25,000 claims since Sandy—with more than 7,200 coming from New York and about 7,400 from Pennsylvania. 

“We’re addressing our hardest-hit policyholders first,” says Nationwide spokeswoman Elizabeth Stelzer. “Those homes with a tree through a wall, an exposed roof, or other claims in which the home has become uninhabitable, are the priority. Claims associates are also focusing efforts in those communities with the greatest concentration of property damage.” 

As many insurers do, Nationwide encourages homeowners to make inventory lists and make temporary repairs, if it is safe to do so, to prevent more damage.   

Stelzer says Nationwide has also set up several humanitarian stations—open to anyone—across the east coast to dole out water and other emergency supplies as well as antibacterial wipes, personal hygiene items and other goods.

Comments

Resource Center

View All »

Is It Time To Step Up And Own An Agency?

Download this eBook for insight on how to determine if owning an agency is right...

Claims - The Good The Bad And The Ugly

Fraudulent claims cost the industry and the public thousands of dollars in losses. This article...

Leveraging BI for Improved Claims Performance and Results

If claims organizations do not avail themselves of the latest business intelligence (BI) tools, they...

Top 10 Legal Requirements for E-Signatures in Insurance

Want to make sure you’ve covered all your bases when adopting e-signatures? Learn how to...

Get $100 in leads with $0 down!

NetQuote's detailed, real-time leads have boosted sales for thousands of successful local agents across the...

The Growing Role of Excess & Surplus Lines in Today’s...

The excess and surplus market (E&S) provides coverage when standard insurance carriers cannot or will...

Increase Sales Conversion with this Complimentary White Paper

This whitepaper will share proven techniques - used by many of the industry's top producers...

D&O Policy Definitions: Don't Overlook These Critical Terms

Unlike other forms of insurance where standard policy language prevails, with D&O policies, even seemingly...

Environmental Risk: Lessons Learned from Willy Wonka and the Chocolate...

Whether it’s a chocolate factory or an industrial wastewater treatment facility, cleanup and impacts to...

More Data, Earlier: The Value of Incorporating Data and Analytics...

Incorporating more data earlier in claims lifecycles can help you reduce severity payments by 25%*...

Looking for Markets?

Search Kirschner’s Insurance Directory to help service your hard to place risks.

497 Risk Categories | 70,000 P&C Insurance Markets

kirschners
PropertyCasualty360 Daily eNews

Get P&C insurance news to stay ahead of the competition in one concise format - FREE. Sign Up Now!

Advertisement. Closing in 15 seconds.