Filed Under:Claims, Claims Technology

Hyland Develops Mobile App for Field Adjusters Using Windows 8

Hyland Software announces the OnBase Insurance Field Adjuster App, a mobile app made specifically for Windows 8. Available now in the Windows Store, this application gives insurance claims adjusters instant access to the data and documents they need, enables signature capture on electronic forms, and uses the native device camera to capture photos to streamline the claims process.

The app increases responsiveness and improves customer service by combining OnBase and Windows 8 to resolve claims more quickly through real-time access while in the field, according to Ed McQuiston, Hyland’s head of insurance solutions and alliances. “Claims adjusters are constantly on the go. Whether traveling to claims sites, visiting with claimants or setting on-site appointments one thing is constant- movement,” says McQuiston. “In order to keep up with their workloads while traveling, adjusters need access to information that is critical to doing their jobs including policy agreements, damage photos, repair estimates, loss notices and notes. We know that having a quick response to a claim is imperative to increase customer satisfaction and help insurance providers stay competitive.” The OnBase Insurance Field Adjuster App for Windows 8 provides adjusters:

  • Security-enhanced access to critical documents and automated workflows
  • Real-time notifications of new claims and work items
  • Capture signatures on the mobile device
  • Incorporation with the device camera and Bing Maps from the claim record

Claims adjusters using the OnBase Insurance Field Adjuster App can also use improved Windows 8 functionality including:

  • Easy navigation on live tiles, that automatically updates the number of claims being viewed
  • The ability to pin a claim to the Start screen for quick access
  • Multitasking capabilities to navigate between applications

“We’ve worked closely with Microsoft to develop this app to gain even more functionality for adjusters to eliminate the disconnect in processes and lag in response times,” says McQuiston. “Hyland’s Insurance Field Adjuster App is a great example of the no-compromise solutions coming to Windows 8,” says John Richards, senior director Windows Apps Marketing for Microsoft Corp. “It offers the adjusters the flexibility to be efficient in the field and the office, with information always at their fingertips.”

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