The insurance industry is continuing to leverage Web technologies to drive business in several ways:
- Reach new markets through social media and price shopping applications
- Enhance customer experiences through Web claims and multifunction mobile applications
- Increase process efficiencies on backend systems allowing customers to input information updates, policy changes and more.
The speed of this new business technology is not without risk and is drawing the attention of cyber criminals. There is no need to repeat headlines reporting data breaches; the risks we all face are well known. What is not well known is what to do about it.