Mitchell has developed Claims Triage, a technology solution created specifically to streamline resource allocation decision-making for physical damage auto claims.
According to the San Diego, Calif.-based technology, connectivity, and information solutions provider, Claims Triage enables carriers to determine the most efficient resource for an assignment at First Notice of Loss (FNOL), thereby improving customer satisfaction by speeding claims settlement.
“Mitchell is continuously striving to improve the insurance claims experience with innovative solutions, driven by our data-centric approach to high performance claims management,” said Paul Rosenstein, vice president at Mitchell. “Claims Triage is another example of our commitment to serving the unique property claims needs of our insurance clients.”
The new referral tool is designed to eliminate assignment guesswork by defining questions and criteria around the status of the vehicle. This permits claims representatives to consistently route the assignment to the optimal resource for timely and accurate completion. The company adds that WorkCenter simplifies the process of configuring the questions by providing a user interface permitting any authorized insurance user to update or change the questionnaire within minutes. In turn, this eliminates the manual changes that are typically required when handling FNOL within a claims management system.
Claims Triage is fully integrated within Mitchell WorkCenter, modular, and end-to-end physical damage claims settlement solution that addresses an insurer’s physical damage claims processing needs, including dispatch, appraisal, total loss, repair management, review, and customer satisfaction reporting.