Filed Under:Technology, Core Processing

eAgent/Vocalocity Integration Adds Flexibility, Better Customer Database Management for Insurance Agents

eAgent, an online insurance agency and document management system, has partnered with Voice over Internet Protocol provider Vocalocity to provide enhanced VoIP services to insurance agents.

Powered by eBridge, a hosted document management solutions provider, eAgent integrates with a number of VoIP providers to streamline agencies’ interaction with their customer databases. Vocalocity identifies an incoming caller, triggering eAgent to pull up that caller’s record if they are in the agent’s eAgent database.

“Our partnership with Vocalocity falls in line with our mission to provide top-notch agency management solutions to insurance agencies both large and small,” says Mariano Reis, eBridge’s vice president of sales. “We’ve received tons of feedback that our VoIP services help agencies cut down on errors and better track customer and prospect communication. Offering integration through multiple VoIP providers gives our clients options and the opportunity to select the service that best works for them.”

This tiered service allows agents to work from anywhere and manage their office remotely. Each of its cloud-based phone system packages includes a free plug-in to help customers integrate their phone system with eAgent, giving them quicker and easier access to client information. The provider also offers custom packages.

"Cloud computing and VoIP communications create the perfect platform to take your office anywhere and maintain the level of service customers expect from a large enterprise," says Kyle Johnson, vice president of sales at Vocalocity. "eAgent integrated with Vocalocity’s hosted PBX services gives insurance agents the knowledge they need to communicate effectively and efficiently in a highly competitive space."

 

Top Story

Ferguson burning: 9 scenes of property damage in the wake of the riots

A grand jury in Ferguson, Missouri on Monday declined to indict a local police officer in the August 2014 shooting death of 18-year-old Michael Brown, setting off a night of violent riots in the suburban St. Louis community. Here's the aftermath.

Top Story

Ranked! Here's the safest minivan on the road, and the 4 that fall short

Minivans are the safest vehicles for families, right? Well, maybe not.

More Resources

Comments

eNewsletter Sign Up

Tech Digest eNewsletter

Technology related insights for insurance professionals including key developments, solution providers and news briefs from the carrier front – FREE. Sign Up Now!

Mobile Phone
         

Advertisement. Closing in 15 seconds.