Filed Under:Claims, Education & Training

Opinion: Aiming for Claims Adjusting Excellence

Improving Claims 'Bedside Manner'

One reason often cited for skyrocketing medical costs is the proliferation of malpractice claims. Physicians prescribe too many tests to avoid missing a diagnosis and inviting a lawsuit. Meanwhile, insurers charge high premiums to cover doctors in case they find themselves on the receiving end of a lawsuit. On the flip side, a tremendous amount of research goes into who is suing whom and why.

The results of this research and application to property adjusting may be surprising to many in the P&C realm, however.

Claims Isn’t Brain Surgery

Indeed, handling claims isn’t brain surgery, but there is much to learn and adapt from the medical field when it comes to communications.

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