From the January 9, 2012 issue of National Underwriter Property & Casualty • Subscribe!

Allstate Introduces ‘Claim Satisfaction Guarantee’

Allstate has introduced a program called Claim Satisfaction Guarantee, which promises customers that they will be satisfied with their auto claim service or get a credit to their auto policy.

Allstate, a publicly held personal-lines insurer, says it is the first to offer such a program.

“The Claim Satisfaction Guarantee is more than a new feature for eligible standard auto customers,” says Mark LaNeve, Allstate’s senior executive vice president of agency operations and chief marketing officer. “It is also an assertion that we have complete confidence in our claims people, our agency owners and our processes.”

The insurer says it tested the program last year in Indiana, Ohio, Michigan and Georgia. It was added, at no additional cost, to standard auto policies in the test states.

The feature is now available in 31 states, with additional states planned later in the year. Eligible customers who are dissatisfied in any way with the service on a paid auto claim can receive a credit to their premium if they express their dissatisfaction in writing within 180 days of the incident that triggered the claim, according to Allstate.

Comments

Resource Center

View All »

Complimentary White Paper: The Compression of Workplace Time

How brokers and carriers respond to the compression of workplace time will create significant competitive...

The Changing Insurance Consumer: 6 Ways to Create Profitable Relationships

Today’s mobile and web-savvy consumers have new expectations when it comes to interacting with your...

Contractors General Liability Coverage 102

What is a prior work exclusion? Which option is right for my client? Why do...

Sign up today to get a 50% matching credit -...

Insurance marketing sometimes seems like it's a game of swings and misses, but we're here...

Guide: 5 Steps to Selling Cyber

Cyber risk and data security is on the agenda of every business owner and executive....

Citation Correlation

Do rigger and signalperson qualifications correlate with the cause of crane and rigging accidents? ...

Complete Guide to Electronic Signatures in Property & Casualty Insurance...

In property and casualty insurance, closing new business quickly is key. Learn how to leverage...

INSTANT ACCESS: Complimentary Sales Closer Questionnaires

Help property owners or managers compare your commercial residential property insurance coverage vs. the competition....

Determining Vacant Property Perils and Valuations

Are your clients fully covered for Vacant Properties? In this economic climate, your insureds may...

Risk Management for Law Firms

This package of 3 concise risk management articles offers straightforward content and practical suggestions law...

PropertyCasualty360 Daily eNews

Get P&C insurance news to stay ahead of the competition in one concise format - FREE. Sign Up Now!

Advertisement. Closing in 15 seconds.