From the January 9, 2012 issue of National Underwriter Property & Casualty • Subscribe!

Allstate Introduces ‘Claim Satisfaction Guarantee’

Allstate has introduced a program called Claim Satisfaction Guarantee, which promises customers that they will be satisfied with their auto claim service or get a credit to their auto policy.

Allstate, a publicly held personal-lines insurer, says it is the first to offer such a program.

“The Claim Satisfaction Guarantee is more than a new feature for eligible standard auto customers,” says Mark LaNeve, Allstate’s senior executive vice president of agency operations and chief marketing officer. “It is also an assertion that we have complete confidence in our claims people, our agency owners and our processes.”

The insurer says it tested the program last year in Indiana, Ohio, Michigan and Georgia. It was added, at no additional cost, to standard auto policies in the test states.

The feature is now available in 31 states, with additional states planned later in the year. Eligible customers who are dissatisfied in any way with the service on a paid auto claim can receive a credit to their premium if they express their dissatisfaction in writing within 180 days of the incident that triggered the claim, according to Allstate.

Comments

Resource Center

View All »

Top 10 Legal Requirements for E-Signatures in Insurance

Want to make sure you’ve covered all your bases when adopting e-signatures? Learn how to...

Get $100 in leads with $0 down!

NetQuote's detailed, real-time leads have boosted sales for thousands of successful local agents across the...

The Growing Role of Excess & Surplus Lines in Today’s...

The excess and surplus market (E&S) provides coverage when standard insurance carriers cannot or will...

Increase Sales Conversion with this Complimentary White Paper

This whitepaper will share proven techniques - used by many of the industry's top producers...

D&O Policy Definitions: Don't Overlook These Critical Terms

Unlike other forms of insurance where standard policy language prevails, with D&O policies, even seemingly...

Environmental Risk: Lessons Learned from Willy Wonka and the Chocolate...

Whether it’s a chocolate factory or an industrial wastewater treatment facility, cleanup and impacts to...

More Data, Earlier: The Value of Incorporating Data and Analytics...

Incorporating more data earlier in claims lifecycles can help you reduce severity payments by 25%*...

How Many Of Your Clients Are At Risk Of Flood?

Every home is vulnerable to flooding. Learn four compelling reasons why discussing flood insurance with...

Gauging your Business Intelligence Analytics Capabilities and the Impact of...

Big Data, Data Lakes and Data Swamps, How to gauge your company's Big Data readiness....

Extending Contact Center Capabilities Across the Insurance Enterprise

Today advancements in technology are making a big impact on business and society. To yield...

PropertyCasualty360 Daily eNews

Get P&C insurance news to stay ahead of the competition in one concise format - FREE. Sign Up Now!

Advertisement. Closing in 15 seconds.