As fraudsters continue to play their games, SIUs must keep up with the new and intricate ways that these scams are carried out. There are more and more questions now being asked of policyholders to ensure that they are telling the truth about their claims, but things can get confusing when thousands of claims follow major catastrophic events such as this summer’s Hurricane Irene.
The NICB continues to improve upon and expand its fraud-fighting methods in various ways. One way is by expanding its online presence in order to keep more people in the know. Claims’ Catherine Couretas spoke with Joe Wehrle, NICB president and CEO, to learn more about the organization’s comprehensive formula for success, which includes a new Interactive Indicator Guide, webinars, and an aggressive social media plan.