Filed Under:Markets, Commercial Lines

Case Study: Claim To Excellence

Trust is earned the old-fashioned way at KMRD Partners: without shortcuts. This core principle is exemplified through the agency’s claims-resolution process, which is designed to eliminate surprises and ease clients’ anxiety.

Case in point: Just two weeks after acquiring KMRD coverage, a Pennsylvania boarding school experienced a fire in its maintenance and heating facility. Not only was the fire the most severe the school had ever experienced, but it occurred in chilly mid-November.

KMRD immediately executed its emergency-claims procedures: It alerted its entire service team, sent two agency reps to the school (with cameras for documenting damage) and sent one representative to KMRD’s office to prepare for the next day’s meeting with school administrators.

The school implemented its disaster-recovery plan and immediately evacuated students to the gymnasium, arranged for temporary lodging in the gymnasium, ordered temporary boilers so students could return to their dormitories once the fire was extinguished, and appointed (at KMRD’s direction) one point of contact for the media.

At the next day’s meeting with school administrators, KMRD outlined key partners involved in the claim and provided sample policy forms obtained during negotiation processes with the carrier. KMRD also stressed the need to identify the cause and origin of the fire to ensure complete coverage: Prior to this meeting, the school was already engaging a demolition company to arrive that same day—they would have lost a component of coverage had they done so.

NAPSLO 2016

 

Featured Video

Most Recent Videos

Video Library ››

Top Story

How to avoid becoming a victim of 'flood vehicle' fraud

Flood-damaged vehicles offer a tempting opportunity for criminals to defraud unsuspecting consumers.

Top Story

5 kinds of insurance you’ll be grateful you bought after a riot

This week's protests in Charlotte, North Carolina, after a police shooting is a reminder that businesses often pay the price during times of civil strife. But there is protection available.

More Resources

Comments

eNewsletter Sign Up

PropertyCasualty360 Daily eNews

Get P&C insurance news to stay ahead of the competition in one concise format - FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.