Filed Under:Agent Broker, Agency Management

Case Study: Claim To Excellence

Trust is earned the old-fashioned way at KMRD Partners: without shortcuts. This core principle is exemplified through the agency’s claims-resolution process, which is designed to eliminate surprises and ease clients’ anxiety.

Case in point: Just two weeks after acquiring KMRD coverage, a Pennsylvania boarding school experienced a fire in its maintenance and heating facility. Not only was the fire the most severe the school had ever experienced, but it occurred in chilly mid-November.

KMRD immediately executed its emergency-claims procedures: It alerted its entire service team, sent two agency reps to the school (with cameras for documenting damage) and sent one representative to KMRD’s office to prepare for the next day’s meeting with school administrators.

The school implemented its disaster-recovery plan and immediately evacuated students to the gymnasium, arranged for temporary lodging in the gymnasium, ordered temporary boilers so students could return to their dormitories once the fire was extinguished, and appointed (at KMRD’s direction) one point of contact for the media.

At the next day’s meeting with school administrators, KMRD outlined key partners involved in the claim and provided sample policy forms obtained during negotiation processes with the carrier. KMRD also stressed the need to identify the cause and origin of the fire to ensure complete coverage: Prior to this meeting, the school was already engaging a demolition company to arrive that same day—they would have lost a component of coverage had they done so.

Featured Video

Most Recent Videos

Video Library ››

Top Story

6 tips for cooking your Thanksgiving meal safely

A few precautions in the kitchen can save your dinner — and your home — from going up in flames.

Top Story

20 most popular vehicles of 2015, ranked from worst to best for insurance cost

Agents can help their customers figure out if they are getting their money's worth.

More Resources


eNewsletter Sign Up

Agent & Broker Insider eNewsletter

Proven success tips and essential information to help agents and brokers grow their practice – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.