Filed Under:Carrier Innovations, Technology Solutions

2011 RAVE Award Winner: Claims Solution

Product Commitment Key to Guidewire

2011 RAVE AwardsA commitment to continually improving its products has helped Guidewire Software stand apart and earned Guidewire’s ClaimCenter software a RAVE Award this year in the claims solutions category.

Guidewire ClaimCenter is an intuitive all-lines system that streamlines claims lifecycle management, supports the consistent application of insurer best practices and facilitates customer service improvements, according to Susan Case, product marketing manager, ClaimCenter for Guidewire.

“ClaimCenter 7.0 will be launched in the fall and will encompass a range of high priority themes,” she says.

Among the changes, points out Case, are additional reinsurance support and CAT management capabilities, enhanced service provider coordination, and expanded support for commercial claims management.

Case attributes Guidewire’s success to three contributing factors:

• Flexible, high quality software that consistently works as promised. “A core belief is that we have to design our products to provide insurers with maximum flexibility,” she says. “We knew for our customers to be successful, we had to enable them to manage claims their way and still be able to upgrade to future releases.”

• Exceptional track record of project success and customer satisfaction. “There are more than 80 Guidewire implementations in production,” says Case. “We learn and improve with every customer project.”

Guidewire Customer Quote: “I’ve found the solution delivers good business functionality through a solid modern technical architecture.”

• Commitment to customers. “We are committed to helping our customers be successful—both in the short and long term—and this commitment permeates everything we do at Guidewire,” adds Case.

Guidewire keeps on top of customer needs by listening to customer feedback and suggestions, reports Case.

“We have many mechanisms for obtaining their input, including: direct interactions with product management, advisory groups, and our annual user conference, which emphasizes open interactions between customers and is structured to elicit candid feedback and product strategy input,” says Case. “We’re always learning. Many of ClaimCenter’s advanced capabilities have been inspired by customer input.”


2011 RAVE Awards








Innovation Group Customer Quote: “Senior technical and support staff is very accommodating and always available to cater to our needs whenever it is required.”



Featured Video

Most Recent Videos

Video Library ››

Top Story

10 insights into how small-business owners perceive cyber risk

Cyberattacks on small businesses are a real and growing problem, and the latest research by Nationwide shows owners are not prepared. Insurance agents can help.

Top Story

Friday's cyber attacks a 'wake-up call' for insurers and public alike

Waves of DDoS attacks shut down swatches of the internet on Friday, prompting the need for the insurance industry to issue standard cyber liability coverage forms.

More Resources


eNewsletter Sign Up

Carrier Innovations eNewsletter

Critical news on the latest tech solutions, information security, analytics and data tools and regulatory changes to help decision-makers at insurance carriers keep their business thriving – FREE. Sign Up Now!

Mobile Phone

Advertisement. Closing in 15 seconds.