A commitment to continually improving its products has helped Guidewire Software stand apart and earned Guidewire’s ClaimCenter software a RAVE Award this year in the claims solutions category.
Guidewire ClaimCenter is an intuitive all-lines system that streamlines claims lifecycle management, supports the consistent application of insurer best practices and facilitates customer service improvements, according to Susan Case, product marketing manager, ClaimCenter for Guidewire.
“ClaimCenter 7.0 will be launched in the fall and will encompass a range of high priority themes,” she says.
Among the changes, points out Case, are additional reinsurance support and CAT management capabilities, enhanced service provider coordination, and expanded support for commercial claims management.
Case attributes Guidewire’s success to three contributing factors:
• Flexible, high quality software that consistently works as promised. “A core belief is that we have to design our products to provide insurers with maximum flexibility,” she says. “We knew for our customers to be successful, we had to enable them to manage claims their way and still be able to upgrade to future releases.”
• Exceptional track record of project success and customer satisfaction. “There are more than 80 Guidewire implementations in production,” says Case. “We learn and improve with every customer project.”
• Commitment to customers. “We are committed to helping our customers be successful—both in the short and long term—and this commitment permeates everything we do at Guidewire,” adds Case.
Guidewire keeps on top of customer needs by listening to customer feedback and suggestions, reports Case.
“We have many mechanisms for obtaining their input, including: direct interactions with product management, advisory groups, and our annual user conference, which emphasizes open interactions between customers and is structured to elicit candid feedback and product strategy input,” says Case. “We’re always learning. Many of ClaimCenter’s advanced capabilities have been inspired by customer input.”
OTHER CATEGORY WINNER (Claims Solution)