2011 RAVE Award Winner: Claims Solution

Product Commitment Key to Guidewire

2011 RAVE AwardsA commitment to continually improving its products has helped Guidewire Software stand apart and earned Guidewire’s ClaimCenter software a RAVE Award this year in the claims solutions category.

Guidewire ClaimCenter is an intuitive all-lines system that streamlines claims lifecycle management, supports the consistent application of insurer best practices and facilitates customer service improvements, according to Susan Case, product marketing manager, ClaimCenter for Guidewire.

“ClaimCenter 7.0 will be launched in the fall and will encompass a range of high priority themes,” she says.

Among the changes, points out Case, are additional reinsurance support and CAT management capabilities, enhanced service provider coordination, and expanded support for commercial claims management.

Case attributes Guidewire’s success to three contributing factors:

• Flexible, high quality software that consistently works as promised. “A core belief is that we have to design our products to provide insurers with maximum flexibility,” she says. “We knew for our customers to be successful, we had to enable them to manage claims their way and still be able to upgrade to future releases.”

• Exceptional track record of project success and customer satisfaction. “There are more than 80 Guidewire implementations in production,” says Case. “We learn and improve with every customer project.”

Guidewire Customer Quote: “I’ve found the solution delivers good business functionality through a solid modern technical architecture.”

• Commitment to customers. “We are committed to helping our customers be successful—both in the short and long term—and this commitment permeates everything we do at Guidewire,” adds Case.

Guidewire keeps on top of customer needs by listening to customer feedback and suggestions, reports Case.

“We have many mechanisms for obtaining their input, including: direct interactions with product management, advisory groups, and our annual user conference, which emphasizes open interactions between customers and is structured to elicit candid feedback and product strategy input,” says Case. “We’re always learning. Many of ClaimCenter’s advanced capabilities have been inspired by customer input.”

OTHER CATEGORY WINNER (Claims Solution)

2011 RAVE Awards

 

 

 

 

 

 

 

Innovation Group Customer Quote: “Senior technical and support staff is very accommodating and always available to cater to our needs whenever it is required.”

 

RETURN TO RAVE AWARDS HOME

Comments

Resource Center

View All »

Making Coverage Letters Work for Your Clients

If you're a broker or insurance buyer with any length of service in the commercial...

Complimentary White Paper: The Compression of Workplace Time

How brokers and carriers respond to the compression of workplace time will create significant competitive...

The Changing Insurance Consumer: 6 Ways to Create Profitable Relationships

Today’s mobile and web-savvy consumers have new expectations when it comes to interacting with your...

Contractors General Liability Coverage 102

What is a prior work exclusion? Which option is right for my client? Why do...

Sign up today to get a 50% matching credit -...

Insurance marketing sometimes seems like it's a game of swings and misses, but we're here...

Guide: 5 Steps to Selling Cyber

Cyber risk and data security is on the agenda of every business owner and executive....

Citation Correlation

Do rigger and signalperson qualifications correlate with the cause of crane and rigging accidents? ...

Complete Guide to Electronic Signatures in Property & Casualty Insurance...

In property and casualty insurance, closing new business quickly is key. Learn how to leverage...

INSTANT ACCESS: Complimentary Sales Closer Questionnaires

Help property owners or managers compare your commercial residential property insurance coverage vs. the competition....

Determining Vacant Property Perils and Valuations

Are your clients fully covered for Vacant Properties? In this economic climate, your insureds may...

Tech Digest eNewsletter

Technology related insights for insurance professionals including key developments, solution providers and news briefs from the carrier front – FREE. Sign Up Now!

Advertisement. Closing in 15 seconds.